Required Education:

Bachelor's degree in Engineering, Data Science, Statistics, Mathematics, Computer Science, Economics, or a related quantitative field

Preferred Education:

Master'sRequired Skills:

• 4+ years of experience in product analytics, marketing analytics, or applied data science — ideally with exposure to customer experience measurement, growth analytics, or expert/agent-assisted service models
• Advanced proficiency in SQL and "big data" technologies (eg, Databricks, Spark, Redshift, BigQuery); comfort with a BI tool (Tableau, Qlik, Dash)
• Solid grounding in experimentation design (A/B/n) and causal inference methods (propensity score matching, diff-in-diff, synthetic control) — including comfort applying these when clean experiments aren't feasible
• Strong business acumen and strategic thinking — able to translate a fuzzy business question into a testable hypothesis and measurement plan
• Strong data storytelling skills — able to rapidly build clear visualizations and communicate insights to non-technical stakeholders
• Excellent communication skills, with the ability to work independently against a defined scope typical of a contract engagement

Job Summary:

• We are seeking a highly motivated Contractor Data Scientist to join our Customer Success Data Science team, focused on Smart Expert Growth and Retention
• In this role, you'll be the analytical backbone for understanding how our consumer and expert experiences work together to drive the best possible outcomes for customers — from identifying opportunity, to measuring impact, to uncovering new ways to create value
• You'll partner closely with expert operations, product, and marketing to turn data into decisions, and to prove out where combining human expertise with great customer experience delivers the best results
• If you're passionate about using hard data to uncover creative, high-impact solutions at the intersection of customer experience and expert-driven growth, we'd love to hear from you!
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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