Support Technician Solu Technology Partners - 4.5 Phoenix, AZ Job Details Contract $54,080 a year 20 hours ago Qualifications Financial data reconciliation Presentation software Administrative experience High school diploma or GED Quality data entry Excel data analysis Full Job Description Employment Requirements This opportunity is not open to C2C relationships or visa sponsorship. This opportunity is for local candidates only. Job Description Performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs. This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department. Responsibilities Responsible for supporting customer program administration, maintaining accurate customer enrollment data, and ensuring data integrity across multiple systems. Partner with internal and external customers to identify data inconsistencies, update customer accounts, and improve operational processes. Support program operations through data analysis, reporting, reconciliation, and system administration, with significant use of CC&B billing systems and Excel-based reporting. Analyze and correct customer enrollment and account data across multiple systems and third-party platforms. Reconcile records, identify discrepancies, and make updates to customer accounts based on program requirements. Generate, export, and analyze reports using Excel, CC&B, and other operational systems. Maintain data quality by ensuring customer information is accurate, complete, and up to date. Identify process gaps, recommend improvements, and support operational efficiency initiatives. Provide user support, reporting, documentation, and administrative support for department programs and systems. Qualifications High School Diploma or GED required. Minimum four (4) years of experience in advanced administrative positions or equivalent combination of education and experience. Minimum four (4) years of experience using Word, Excel, and PowerPoint (or similar applications). Experience with data analysis, record reconciliation, and high-volume data entry. Strong analytical, problem-solving, and communication skills. Ability to work with internal and external customers and manage sensitive data. Preferred Qualifications Utility industry experience. Experience working with customer information systems (CIS) and utility billing systems, particularly CC&B. Experience with data quality management and vendor platform administration. Strong analytical, troubleshooting, and problem-solving capabilities. Experience documenting processes and identifying opportunities for process improvement. Experience extracting and analyzing data from third-party platforms using Excel.