Job Description This individual will support a long-term data center environment for Capital Group, working across several customer sites in the West Los Angeles area. Their day-to-day responsibilities will include performing rack and stack installations, troubleshooting hardware and connectivity issues, handling break/fix activities, supporting fiber and copper infrastructure, and responding to customer requests in a production environment. The technician will work closely with another onsite technician to respond to customer requests, resolve production-impacting issues, and assist with ongoing infrastructure needs. Because this is a customer-facing role, the ideal candidate will be comfortable communicating directly with end users, managing priorities independently, and building strong relationships while delivering a high level of service. The environment is team-oriented and requires someone who can take initiative, problem-solve effectively, and thrive in a smaller, more hands-on setting. Skills and Requirements 2+ years of Data Center Technician experienceExperience with rack & stack deploymentsStrong break/fix troubleshooting experienceExperience working with fiber and copper cablingAbility to work independently with minimal trainingStrong customer-facing communication skillsExperience supporting production environments and responding to onsite issuesAbility to travel between multiple sites in the West Los Angeles areaComfortable working as part of a small, collaborative teamLeadership or management experienceExperience managing work queues and customer communicationsStrong administrative skills and attention to detailExperience building long-term customer relationshipsSelf-starter mentality with demonstrated initiative We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.