Description Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascents clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Our business is growing fast and we are currently seeking a talented Operations Center Representative.

TITLE:

Operations Center Representative

LOCATION

St. Louis, MO

RESPONSIBILITIES

• Answer incoming calls from clients and vendors related to data center maintenance
• Creating and updating work order requests in Ascent's internal database and client databases
• Document and perform data entry of information from calls into various systems
• Sending emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
• Dispatch technicians to data center locations to address maintenance requests
• Monitor data center alarms, notify clients, leads, and internal groups as applicable
• Escalation of emergency issues to management and clients as needed
• Following set processes and procedures
• Attend weekly group meeting to discuss new and updated processes and procedures
• Additional duties as assigned