Salesforce Administrator II

Salesforce Administrator II The Hillman Group - 3.1 Forest Park, OH Job Details Full-time 1 hour ago Qualifications Performance dashboard reports Dashboard development Certified Salesforce Administrator Automation Technical documentation Bachelor's degree in business Configuration management Data reporting Information Systems Mid-level System maintenance Data quality management Salesforce Cloud Bachelor's degree Continuous improvement Health and safety committees Systems & applications support CRM system proficiency Cross-functional collaboration Business Escalation handling 2 years Software training Cross-functional communication Full Job Description Job Summary The Salesforce Administrator II will serve as the strategic and technical lead for all Salesforce CRM activities, responsible for the daily management, maintenance, training, and continual improvement of the Salesforce platform. This individual will collaborate cross-functionally with Sales, Marketing, IT, Customer Service, and Field Teams to ensure Salesforce effectively supports business goals, drives user adoption, and remains a high-impact tool across the organization. Essential Job Functions • This role includes managing user accounts, ensuring data integrity, and providing support to end-users This is a unique and highly collaborative position where you will work closely with organizational Salesforce users and development teams to understand their system needs and solutions Manage user licenses, accounts, and permissions, solving issues raised by IAM or Service Desk teams Update and maintain data within Salesforce, ensuring accuracy, and correcting issues raised by the business or Service Desk Responsible for handling Salesforce support requests escalated from the Service Desk, organization, or IT SMEs In addition to resolving the issues, help the business users understand how to use the system to reduce the number of calls requiring Service Desk attention Maintain thorough documentation of identified resolutions, processes, and configurations Responsible for Salesforce configuration changes, including, but not limited to, workflow, process builder, field page layouts, record types, custom settings, dashboards, and reports Manage assigned functions in all environments, including Sandbox and Production This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience Bachelor's degree in Business, Information Systems, or a related field. 2-3 years of Salesforce administration experience. Salesforce Administrator Certification preferred. Experience with Salesforce Sales Cloud and Lightning. Strong knowledge of platform automation tools (e.g., Flows, Process Builder), data management, and security protocols. Proficiency in building reports and dashboards. Competencies - Knowledge, Skills and Abilities Experience supporting field-based sales teams. Familiarity with integration platforms (e.g., MuleSoft) and data tools (e.g., Dataloader). Experience in a high-growth or sales-driven environment. Operational Equipment Computer The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.