Assistant Director of Academic and Clinical Information Systems Western University of Health Sciences - 4.2 Pomona, CA Job Details Full-time $70,304 - $80,000 a year 2 hours ago Benefits Paid time off Retirement plan Qualifications Windows Cloud-based systems Cloud service support Productivity software support macOS Experience at colleges/universities Productivity software Stakeholder relationship building IT department experience Full Job Description The Assistant Director of Academic and Clinical Information Systems provides operational, technical, and project leadership for the College of Dental Medicine's information systems, academic technology platforms, databases, internal applications, reporting tools, and technology support services. Reporting to the Director of Information Systems, this position serves as a technical lead and service coordinator for college-level systems used by faculty, staff, students, and administrators. This role combines application administration, systems analysis, database and reporting support, software development, academic technology support, and IT service management. The Assistant Director participates in requirements gathering, solution design, development, testing, implementation, documentation, training, support, and continuous improvement of college information systems. The position works collaboratively with college leadership, faculty, staff, students, WesternU IT, academic affairs, clinical operations, vendors, and other university departments to ensure that systems are reliable, secure, user-centered, accessible, and aligned with college and university priorities.

Knowledge, Skills and Abilities Knowledge:

Technical Acumen:

Knowledge of Windows, macOS, Microsoft 365, hardware, peripherals, productivity tools, and academic platforms such as Canvas, ExamSoft, Zoom, Teams, SharePoint, and related systems. Strong working knowledge of SQL, relational databases, reporting, data extraction, validation, integrations, APIs, automation tools, and Microsoft Power Platform. Ability to troubleshoot, document, and resolve hardware, software, application, access, workflow, and data-related issues. Understanding of information security, data privacy, role-based access, secure development, and appropriate handling of institutional data.

Skills:

Software Development, Systems Analysis, and Project Management:

Ability to gather requirements, document workflows, translate needs into technical solutions, and support systems through the full software development life cycle. Ability to design, build, test, deploy, document, and maintain applications, reports, dashboards, automations, integrations, and low-code/no-code solutions. Ability to coordinate projects, manage priorities, track deliverables, communicate status, and support successful implementation. Ability to create technical documentation, user guides, SOPs, training materials, and knowledge-based content. Ability to evaluate processes and recommend technology improvements that increase efficiency, reliability, usability, and service quality.

Service Management and Operational Support:

Knowledge of IT service management, ticketing systems, incident tracking, escalation, documentation, and support metrics. Ability to prioritize and resolve support requests based on urgency, impact, academic needs, operational requirements, and service expectations. Ability to provide in-person and remote support using diagnostic and remote assistance tools. Ability to identify recurring issues, analyze trends, and recommend service improvements.

Abilities:

Communication, Collaboration, and Leadership:

Strong communication, interpersonal, customer service, and organizational skills. Ability to explain technical concepts to nontechnical users and work effectively with faculty, staff, students, administrators, vendors, central IT, and university partners. Ability to work independently, manage multiple priorities, maintain confidentiality, exercise sound judgment, and keep leadership informed. Ability to support WesternU's commitment to Humanism.

Required Qualifications Education:

Bachelor's degree in information technology, computer science, informatics, data systems, educational technology, management information systems, or related field; or an equivalent combination of education, training, certification, and experience.

Required Experience:

Three or more years of progressively responsible experience in IT, information systems, application support, academic technology, systems analysis, database/reporting support, software development, or IT service delivery. Experience supporting users in a professional, academic, health sciences, or similarly complex environment. Experience troubleshooting Windows, macOS, Microsoft 365, hardware, software, cloud platforms, and/or academic systems. Experience using a ticketing system or structured process to track, document, prioritize, and resolve requests. Experience gathering requirements, documenting workflows, communicating with nontechnical users, and supporting technology projects. Working experience with SQL, relational databases, reporting tools, workflow automation, or data extraction.

Preferred Qualifications Essential Job Duties Key Responsibilities Information Systems and Application Support:

Administer, maintain, troubleshoot, and improve college-supported systems, databases, curricular platforms, applications, reports, dashboards, forms, automations, and workflows. Support academic and operational platforms including Canvas, ExamSoft, Microsoft 365, Zoom, SharePoint, Power Platform, and other approved systems. Monitor performance, data quality, access issues, recurring problems, and improvement opportunities. Coordinate with central IT and vendors to resolve issues, support upgrades, manage access, and ensure reliability. Maintain documentation for systems, configurations, workflows, access procedures, known issues, and support processes.

Key Responsibilities Software Development, Automation, Reporting, and Data Support:

Gather requirements and translate business needs into functional and technical specifications. Design, develop, test, deploy, document, and support applications, scripts, reports, dashboards, automations, integrations, and data workflows. Use approved tools such as SQL, Microsoft 365, SharePoint, Power Apps, Power Automate, Power BI, APIs, and related technologies. Manage solutions through planning, testing, implementation, training, maintenance, and support. Develop secure, efficient, maintainable, and well-documented code or low-code/no-code solutions. Create and validate reports, dashboards, queries, and data extracts to support academic, administrative, operational, and decision-making needs.

Key Responsibilities IT Service Management and User Support:

Oversee and participate in support request intake, triage, prioritization, escalation, resolution, follow-up, and documentation. Manage college-supported tickets, including review, scheduling, resolution documentation, and trend identification. Provide timely in-person and remote support to faculty, staff, and students for hardware, software, curricular applications, Microsoft 365 tools, and college systems. Escalate issues to central IT, vendors, or university departments and coordinate follow-up through resolution. Develop support documentation and analyze ticket trends, feedback, service gaps, and recurring issues to recommend improvements.

Key Responsibilities Academic and Curricular Technology Support:

Support technology used in curriculum delivery, assessment, communication, academic operations, and student learning. Work with faculty, staff, and academic leadership to identify and support technology needs for courses, exams, workflows, student support, and operations. Assist with configuration, testing, troubleshooting, training, and support of curricular platforms, assessment tools, learning management systems, and related technologies. Collaborate with university departments to support academic quality, accessibility, reliability, and student success.

Key Responsibilities Project Coordination and Stakeholder Engagement:

Coordinate assigned technology projects from planning through implementation, including scoping, requirements, timelines, communication, testing, training, deployment, and support. Collaborate with college administration, faculty, staff, students, central IT, vendors, and university departments to implement technology solutions. Assist the Director of Information Systems with prioritization, technology evaluation, project communication, and alignment with college and university goals. Participate in planning, system evaluations, workflow analysis, vendor discussions, procurement planning, and process improvement. Serve as a technical liaison for assigned systems, projects, and support needs.

Key Responsibilities Security, Compliance, Data Governance, and Continuous Improvement:

Follow university policies and best practices for information security, data privacy, acceptable use, accessibility, records management, and system access. Support role-based access, account reviews, data handling, secure system use, and alignment with security and data governance expectations. Collaborate with central IT and information security on updates, access issues, vulnerability remediation, incident response, backups, and continuity needs. Recommend improvements to systems, workflows, support, documentation, training, reporting, and service delivery. Stay informed of emerging technologies, higher education IT practices, and academic technology trends.

Key Responsibilities Leadership:

Provide work direction, technical guidance, or training to student workers, temporary staff, project contributors, or other personnel as assigned. Assist in developing service standards, SOPs, support metrics, training programs, and documentation practices. Represent the Director of Information Systems in assigned meetings, projects, or operational matters when delegated. Serve on college or university committees, working groups, or project teams as assigned. Key Responsibilities Other Duties as Assigned. This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine reserves the right to add or change duties at any time. Posting Details Continued Work Schedule Monday through Friday 8:00 AM to 5:00 PM, some evenings and weekends are required. Working at WesternU We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, Our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU's core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people! Expected Pay Scale Minimum $70,304.00 Annually Maximum $80,000.00 Annually Physical Demands Physical Demands Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands and talk or hear. The employee is regularly required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, lift, and carry objects no greater than 25 pounds. Specific vision abilities required by this job include close and color vision, and ability to adjust focus. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Posting Information Posting Number A01043 Posting Date 08/04/2026 Close Date 08/04/2027 Open Until Filled Yes Conditions of Employment - Background Check To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO) It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time. Applicant Documents Required Documents Resume Cover Letter Optional Documents Letter of Recommendation #1 Letter of Recommendation #2 Letter of Recommendation #3 Additional Applicant Document Required License/Certification