Product Support Data Coordinator

Peterson Cat has a need for a Product Support Data Coordinator at our San Leandro, CA location. The Data Coordinator - Product Support is responsible for ensuring valid and accurate Product Support data within internal and external applications. Primary functions include entering and maintaining customer equipment population records and claiming, auditing, and reconciling discounts from Caterpillar.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Enter and maintain customer equipment population records with valid and accurate data. Claim, audit, and reconcile discounts from Caterpillar using Product Support Commercial System (PSCS). Ensure the accuracy and integrity of Product Support data within DBS and related Caterpillar applications, including Opportunity Lead Generation Analyzer (OLGA), PSCS, DNA, and Sales to Users (STU). Assist with resolution of Data Notification Alerts (DNA's) as needed. Assist with creation and maintenance of written standard operation procedures (SOP's) for all functions, processes, and procedures related to job functions. Maintain punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

Assist as needed with maintenance of customer records within DBS and/or company Customer Relationship Management (CRM) system. Work collaboratively in a team environment with a spirit of cooperation. Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully take direction from supervisor/manager.

QUALIFICATIONS

Associates Degree from a fully accredited college or technical school; and a minimum of two (2) years of directly related experience with data inputs and/or analysis, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Expected hours:

No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person