Full Job Description SUMMARY:

The I&R/Intake Specialist receives communications from individuals and community partners seeking disability-related services, and provides resources and referrals to Independence Associates programs. The idea candidate is a self-starter with excellent active listening skills combined with attention to detail and accuracy in data collection. Interest in researching and maintaining current information on programs and services is essential. This position reports to and works closely with the Independent Living Program Manager.

Responsibilities:

Provide information and referral (I&R) services by phone, email, or USPS
Communicate regularly with the IL Program Manager regarding new consumers eligible for IA services
Maintain call log, database, and workshop signup spreadsheets
Research and share current resources with IA staff
Develop a deep understanding of IA's mission, programs, and service delivery methods
Maintain strict confidentiality and professional behavior with consumers
Assist with housing workshops and other in-house programs as requested
Participate in staff meetings, community outreach, and learning opportunities

Qualifications:

Excellent customer service skills, including in emotionally charged situations
Attention to detail/excellent organizational skills
Excellent problem-solving, judgment, and facilitative communication skills
Knowledge of Microsoft Office Suite, Zoom, basic computer abilities
Strong interpersonal, analytic, and communication skills
Demonstrated ability to manage multiple projects and priorities
Ability to initiate research activities and learning opportunities in downtime

About Independence Associates:

The mission statement of Independence Associates, Inc. (IA) is to promote the right of people with disabilities to live independently in the community. IA provides resources to enable individuals with disabilities to live as independently as possible in the setting they choose. The organization is dedicated to overcoming barriers and ensuring dignity, freedom, and independence for persons with disabilities.

Pay:

From $21.00 per hour

Benefits:

Paid time off

Work Location:

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