Information Specialist Ann Arbor Area Transportation Authority

• 3.1 Ann Arbor, MI Job Details Full-time $25.31
• $29.

78 an hour 1 day ago Benefits Paid training Qualifications Phone communication In-person customer service High school diploma or GED Client interaction via phone calls Full Job Description The following

FULL-TIME

position posting will be open until Thursday, September 17, 2026:

INFORMATION SPECIALIST

Pay Rate:

$29.78 Six (6)

Week Training Rate:

$25.31/hour Shifts are determined based on union seniority; evening and weekend work is likely Employees in this job classification are members of the Transport Workers Union Local 171 HIRING PROCESS September 3

• September 17, 2026
• Employment Applications Accepted Submit an Ann Arbor Area Transportation Authority Employment Application Form online, completed in its entirety by the posted deadline date. Apply online at theride.org Late and incomplete applications will not be accepted. After September 17, 2026
• Interviews Begin Interviews of qualified candidates will be conducted as applications are received.

Qualified candidates selected for an interview will be notified via e-mail. Applicants who are not selected for an interview will receive notification they are no longer being considered.

JOB DESCRIPTION POSITION PURPOSE AND OBJECTIVES

Under general supervision, this position represents The Authority as a customer service ambassador to the public. Performs customer service activities at the Authority's facilities or designated locations throughout the Authority's service area. Customer service activities include explaining or delivering information to customers, responding to customer questions, distribution of informational literature, sales of fare products, facilitating transportation arrangements for customers, booking and arranging for various paratransit services, record keeping, handling of lost and found articles, and other duties as assigned, in person, over the phone or through electronic communication means.

ESSENTIAL JOB FUNCTIONS

WHEN

WORKING AT TRANSIT CENTERS OR OTHER DESIGNATED SERVICE LOCATIONS

Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print. Sells or distributes various fare products. Scheduling of ARide trips in accordance with customers' desired times and the availability of service providers. Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed. Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed. Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence. Process mailings to clients, potential customers, and service providers. Identify and contact transportation providers as needed. Assists in training Information Specialists. Register and arrange for training of eligible clients. Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer. Assists in the issuance of

AAATA ID

cards including distributing and receiving application forms, taking pictures, and preparing cards. Opens and closes the information center and calls for assistance as necessary to maintain order. Performs general office duties as required. Maintains a cash drawer in accordance with Finance Department guidelines. Other duties as assigned or directed.

SKILLS AND ABILITY

Ability to read and interpret documents and instruments. Ability to deal with, memorize and retain details. Analytical/problem solving ability. Ability to perform simple math calculations. Oral and written communication ability. Ability to work on multiple concurrent tasks with frequent interruptions. Ability to work under frequent stress. Effective team player. Ability to perform with minimal supervision. Ability to communicate effectively with the public. Typing speed of thirty-five (35) words per minute or greater.

EXPERIENCE

Minimum of one-year direct public/customer service experience face-to-face, over a telephone, and via electronic communication methods. Knowledge of the Ann Arbor-Ypsilanti geographic area and familiarity with the AAATA route system preferred

EDUCATION

High School graduation degree required.

MACHINES, TOOLS, AND EQUIPMENT USED

Personal computer, calculator, telephone, fax, credit card machines, Microsoft Windows programs.

LICENSES/CERTIFICATION

NONE All Activities, demands, conditions and requirements relate to essential job functions unless marked with an asterisk which denotes linkage to marginal function(s).

PHYSICAL & VISUAL ACTIVITIES

Constant periods of near and far visual acuity, depth perception, and field of vision. Constant periods of hearing and clearly speaking. Occasional periods of walking. Occasional periods of standing, squatting, climbing, kneeling, and reaching. Occasional lifting, carrying, pushing, and pulling of up to 10 lbs (associated with equipment, lost, and found articles, money bags, etc.) Fine motor skills and good eye/hand dexterity to: o Count, sort, and otherwise handle bills, script, tokens, and change. o Complete written documents and reports. o Manipulate safe combinations and/or keys. o Handle, swipe, and process credit cards. o Take ID photographs and issue identification cards. o Unlock/lock doors with keys, hexagonal wrenches, or toggle switches. o Answer or make telephone calls.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS

Occasional noise and frequent exposure to exhaust fumes from garage. Works in usual office environment.

ORGANIZATIONAL PRINCIPLES AND VALUES

Our Principles and Values reflect how we work, interact with one another, and serve our community. We expect all employees to demonstrate these values in their daily work and interactions and look for candidates who share this commitment.

Respect:

Treating one another with dignity

Compassion:

Understanding, sharing in and being sensitive to the situations of others

Integrity:

Having a moral or ethical conviction to always do what is right.

Teamwork:

collaborating for a greater good.

Safety:

keeping yourself and others away from harm

Excellence:

continuously renewing our commitment to perform well beyond set standards and expectations Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer Come work for TheRide! We are actively seeking an Information Specialist that will represent TheRide as a customer service ambassador to the public and help drive TheRide into the future! Apply today!