Position:

Technology Management | Level 2 (USD)

Location:

Franklin Township, New Jersey Duration:

12 months

Job ID:

MOR2JP00018304

Job Overview:

The EDC North American Hardware Break/Fix Operations Manager is a senior leadership role responsible for overseeing the delivery of business-as-usual data center hardware operations across the Americas. This includes enterprise, colocation, exchange, WAN, and cloud environments. The role requires a proven ability to drive operational performance, build high-performing teams, foster accountability, and align service delivery with business priorities and technology objectives. The position is accountable for the operation, maintenance, governance, and service quality of critical hardware break/fix, IMAC, and smart hands services supporting IT operations across the Americas data center footprint.

Responsibilities:

Provide senior operational leadership and single-point accountability for IT hardware services across the Americas data center portfolio. Oversee hardware-related changes, significant events, incidents, and problems, including post-incident reviews and root cause analysis. Develop and maintain standard operating procedures, emergency response protocols, and preventive maintenance programs. Ensure effective resiliency planning and operational response by understanding data center design intent and service dependencies. Manage financials, cost control, regulatory compliance, personnel development, and health and safety measures. Deliver regular management reports on operational performance, service quality, and adherence to SLAs, KPIs, and governance standards. Communicate technical direction, objectives, and performance expectations to stakeholders and vendor partners. Manage incident communications, ensuring timely and accurate updates to senior management. Oversee compliance audits and ensure timely closure of follow-up items and corrective action plans. Coordinate with vendor partners and internal teams to resolve incidents during emergencies, including on-site support when required. Develop and execute environmental management plans to support sustainability and responsible data center operations.

Qualifications:

Bachelor's degree or equivalent experience in a critical operations environment. Strong understanding of managed service contracts, vendor performance management, and technical RFP leadership. Experience managing a sizeable P&L and operating within disciplined budget controls. Proven track record in strategic planning and execution. Deep understanding of critical support environments such as data centers, hospitals, or financial services facilities. Excellent communication, negotiation, and analytical skills with experience managing teams across regions and time zones. Strong networking skills and the ability to build and maintain professional relationships. Ability to produce high-quality reports and deliver persuasive communications to senior stakeholders. Demonstrated problem-solving skills and decision-making capability under pressure. Previous vendor negotiation and management experience for data center or construction contracts. Ability to write and review accurate support procedures and system documentation. Customer-focused mindset with a commitment to meeting stakeholder needs.

About PTR Global:

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br> At PTR Global, we understand the importance of your privacy and security. We

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job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range:

$55-58 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations. #LI-AK4