Marketing Platforms Solutions Manager / Information Technologist II

Working/Functional Title Marketing Platforms Solutions Manager Position Summary The Solutions Manager is responsible for managing the intake, prioritization, and delivery of work across enterprise marketing technology platforms. This role serves as the primary liaison between stakeholders, platform users, technical partners, and operations specialists to ensure solutions are effectively designed, implemented, and adopted. About University Communications and Marketing University Communications and Marketing increases awareness of and appreciation for Michigan State University, its people and its impact as a leading global public research university, builds trust and inspires connection to cultivate support and make MSU a preferred choice. Characteristic Duties and Responsibilities Solution Planning, Intake, and Prioritization (35%) Leads intake and discovery for platform-related requests and initiatives Partners with stakeholders to understand business goals and operational needs Translates requirements into user stories, acceptance criteria and implementation priorities Identifies dependencies, risks and delivery considerations Maintains and prioritizes backlog Delivery Management and Cross-Functional Coordination (30%) Coordinates work across internal/external stakeholders, IT partners and vendors Supports sprint planning, backlog refinement and release readiness Tracks work progress, and communicates status, risks and timelines Validates completed work against requirements Supports issue escalation and resolution Platform Optimization and Continuous Improvement (20%) Identifies opportunities to improve workflows, user experience and platform efficiency Recommends enhancements and automation opportunities Supports adoption of new platform capabilities Contributes to standards, governance and best practices Evaluates AI-enabled opportunities to improve operational efficiency and discoverability Testing, Documentation, and Release Support (15%) Supports user acceptance testing (UAT) Reviews solution outcomes and validates functionality Coordinates issue resolution before and after release Supports transition to documentation and operational support Ensures solution readiness for production deployment Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in marketing, communications, business, information systems or related information technology field; three to five years of related and progressively more responsible or expansive work experience in digital platforms, technology solutions or operational delivery; or an equivalent combination of education and experience. Desired Qualifications Experience with enterprise marketing technology platforms such as CMS, DAM, email automation, search or customer data platforms Experience in higher education, communications or complex organizational environments Experience with vendor and IT partner coordination Familiarity with accessibility, governance and workflow standards Experience supporting AI-enabled process improvements Experience gathering requirements and translating business needs into actionable work Experience with backlog management, prioritization or agile workflows Strong written and verbal communication skills Strong organizational and analytical skills Ability to manage multiple priorities and stakeholders Experience working cross-functionally with technical and business teams Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Cover letter Resume 3 professional references Work Hours

STANDARD 8-5

Website https://comms.msu.edu Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. The Bidding Eligibility ends on 05/05/2026 at 11:55 PM