Performs skilled technical work involving the operation, maintenance, inspection, troubleshooting, installation, testing, and documentation of the City's advanced metering infrastructure (AMI), water meters, meter endpoints, and Geographic Information System (GIS) data. Responsible for maintaining the accuracy of the utility's GIS and asset management systems through field verification, GPS data collection, mapping updates, and meter inventory management. Assists with meter replacements, service investigations, customer usage issues, work order management, and coordination between field operations and office personnel. Work is performed under the general supervision of the Water Distribution Superintendent or designee. Installs, replaces, repairs, tests, and maintains residential, commercial, and industrial water meters and AMI endpoints. Performs meter change-outs associated with routine replacement programs, new service installations, and malfunctioning meters. Investigates customer complaints regarding water consumption, meter accuracy, low pressure, and billing discrepancies. Performs field testing and verification of meter accuracy using approved testing equipment and procedures. Maintains and updates GIS data related to water meters, service lines, valves, hydrants, and other distribution system assets. Collects GPS coordinates and field data for new and existing utility infrastructure. Updates utility mapping, asset attributes, and associated records using GIS software and asset management systems. Maintains accurate meter inventory records including meter numbers, sizes, manufacturers, installation dates, and endpoint information. Programs, configures, troubleshoots, and replaces AMI communication devices and associated hardware. Downloads, reviews, and analyzes AMI data to identify communication failures, abnormal consumption patterns, leaks, or potential meter issues. Assists with identifying water loss through meter investigations, unauthorized usage, and field inspections. Coordinates with Customer Service, Billing, Engineering, and Operations staff to resolve meter and GIS-related issues. Prepares field sketches, reports, maps, and documentation for utility records. Operates GPS equipment, GIS software, tablets, laptops, and mobile data collection devices. Performs routine inspections of meter boxes, lids, setters, and service connections. Assists distribution crews with locating utility infrastructure and verifying asset information. Maintains records of completed work orders, inspections, repairs, and installations. Assists with emergency water main repairs, service interruptions, and utility emergencies as assigned. Operates pickup trucks, utility vehicles, trailers, and light equipment necessary to perform assigned duties. Performs preventive maintenance on assigned equipment and tools. Responds to after-hours emergencies and participates in the department's on-call rotation as required. Performs other related duties as assigned.

REQUIRED KNOWLEDGE AND ABILITIES

Knowledge of:

Principles and practices of water distribution system operations. Water meter installation, maintenance, testing, and repair techniques. Advanced Metering Infrastructure (AMI) systems and communication technologies. Geographic Information Systems (GIS), GPS data collection, and utility mapping principles. Water distribution components including valves, hydrants, service lines, fittings, and appurtenances. Basic hydraulic principles related to water distribution systems. Utility asset management practices. Safe work practices, traffic control procedures, and OSHA requirements. Applicable TDEC regulations, AWWA standards, and City policies. Computer software including Microsoft Office, GIS applications, asset management software, and mobile field data collection applications.

Ability to:

Read and interpret utility maps, engineering drawings, plats, and construction plans. Collect accurate GPS data and maintain GIS asset records. Diagnose and troubleshoot meter, endpoint, and communication issues. Operate GIS software and mobile data collection equipment effectively. Perform accurate recordkeeping and maintain detailed documentation. Communicate effectively with customers, contractors, engineers, and City staff. Work independently while exercising sound judgment and initiative. Prioritize multiple assignments and manage workload efficiently. Safely operate vehicles, tools, and equipment used in utility maintenance. Work outdoors for extended periods in varying weather conditions. Perform moderate to heavy physical labor including lifting up to 75 pounds, bending, kneeling, climbing, and working in confined spaces. Establish and maintain effective working relationships with coworkers, contractors, and the public. Respond to emergency situations and work outside normal business hours when required.

EDUCATION AND EXPERIENCE

High School Diploma or GED required. Valid Tennessee Drivers' License required. Must possess a valid Tennessee driver's license with the appropriate endorsements.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The City of Spring Hill is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation due to a disability, please email Human Resources at HR@springhilltn.org.