We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement. We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page. All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy. Position Summary The Information Technology (IT) Manager is responsible for providing leadership for ongoing application support and project participation. This position leads a team of Analysts that 1) keeps our Student Information System (SIS/ERP) applications up and functioning as expected, 2) leads on-going minor enhancements as appropriate, and 3) oversees participation in projects as required. This position will focus on (but is not limited to) supporting our Administrative and Back Office functions - including but not limited to: Finance, Accounts Receivable, Purchasing, Accounts Payable, and Payroll. The work schedule for this position is flexible and may include working evenings and weekends. This job may have On-call rotation duties. Duties & Responsibilities Manages a team of individuals through on-going support activities and support-related projects, updates, upgrades, etc. Guides them with numerous processes and assists them in developing their skill sets Assists with ensuring maximum system uptime and availability for all SIS/ERP systems and related subsystem Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems. Performs Root Cause Analysis on outages and major issues Configures, installs, tests, analyzes, and maintains software and services as required, related to the SIS/ERP systems Develops and implements standard operating procedures and knowledge base articles Manages the resource load of the team, including proactively communicating any resource constraints Participates in and leads Continuous Improvement activities Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned Performs all other duties and responsibilities as assigned or directed by the supervisor Job Requirements/Qualifications Bachelor's degree in Information Technology or a closely related field of study and Three to five years of SIS/ERP experience and One to three years of supervisory experience or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

Five plus years of related experience Higher Education experience Knowledge, Skills and Abilities Knowledge of ERP/SIS Applications, systems integrations, and customer support, Banner specific experience is a plus Knowledge of project management principles, processes, and techniques Skill in budget/resource management Skill in organization, coordination, and management Skill in people leadership and supervision Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills Skill in positive, productive, and flexible customer service Ability to adapt to a rapidly changing environment Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results

Physical Requirements:

Environment:

Work is performed primarily in a standard office environment with staff contact and frequent interruptions.

Physical:

Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision:

Ability to see in the normal visual range with or without correction.

Hearing:

Ability to hear in the normal audio range with or without correction. If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information:

Phone:

(520) 206-4624

TTY:

(520) 206-4530

Email:

hr@pima.edu Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.