Envista Sr. Manager, IT CRM

• Salesforce (Brea, CA) Envista
• 3.4 Brea, CA Job Details $115,800
• $208,400 a year 20 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Training program design for professional development Jira Salesforce API integration Roadmap creation (System development task) Systems integration Project development phase management System administration Content creation for technical audiences Requirements design Technical documentation IT vision strategy Configuration management Agile scheduling Enterprise solutions implementation Scalable systems Managing data teams User training (technical support) Product vision management Team development Data Architecture Design (Architecture design skills) Salesforce Cloud Supervising experience MuleSoft Anypoint Platform Bachelor's degree Industry trends Requirements analysis Product backlog management Mentoring Vendor relationship management Requirements management Full Job Description United States of America, California, Brea

R5026806

United States of America Information Technology Job description

JOB SUMMARY

This position is based on‑site and requires four days per week in the Brea office to support collaboration and business needs. Envista is looking for a Sr. Manager, IT CRM

• Salesforce to lead the strategy, implementation, and optimization of Salesforce platforms, bridging business needs with technical solutions.

The role will manage teams of developers/admins, overseeing complex project delivery, data architecture, and stakeholder engagement and advance the strategic development, governance, and operation of Envista's CRM platforms. This role will oversee Sales Cloud, Service Cloud, and related CRM technologies to ensure they effectively support our business objectives. The ideal candidate combines strategic leadership with deep Salesforce technical expertise and the ability to drive platform vision, manage a high-performing team, and deliver scalable CRM solutions that enhance customer engagement and business growth. Envista's commercial, customer service, and field service teams are implementing Salesforce across multiple businesses and regions. This role provides a unique opportunity to unify and optimize CRM practices by implementing best-in-class standards, driving high user adoption, and building a robust Salesforce foundation that empowers our global Sales and Service teams. This role collaborates cross-functionally to align CRM initiatives with business goals, all while ensuring the platform is secure, reliable, and poised to support Envista's next phase of growth.

PRIMARY DUTIES AND RESPONSIBILITIES

Salesforce CRM Strategy & Roadmap:

Define and execute a comprehensive Salesforce CRM strategy and multi-year roadmap for Envista, establishing enterprise-wide standards, architecture guidelines, and governance policies that align the platform with business objectives. Own the Salesforce product vision (spanning Sales Cloud and other CRM tools) and ensure planned enhancements drive value and support future growth.

Platform Management & Optimization:

Oversee the day-to-day management of Envista's Salesforce environment, ensuring high availability, performance, and security. Identify and implement platform enhancements. Conduct regular system audits and data quality checks to maintain data integrity and compliance. Stay current with Salesforce releases and emerging features, proactively leveraging new capabilities to continuously improve the platform.

Team Leadership:

Manage, mentor, and grow a team of Salesforce administrators and developers (including external partners or consultants). Provide technical guidance and leadership to ensure solution quality, while fostering a collaborative, innovative team culture focused on excellence and professional development. Effectively prioritize team workloads and cultivate Salesforce skills (e.g., encourage certifications, training) to build a best-in-class CRM team.

Project Delivery & Cross-Functional Collaboration:

Partner with stakeholders across Sales, Marketing, Customer Service, and other departments to prioritize and deliver CRM projects that meet business needs. Translate business requirements into scalable Salesforce solutions by overseeing design, configuration, and customization efforts. Utilize Agile methodologies to manage the delivery lifecycle (backlog grooming, sprints, testing, deployment), ensuring on-time project completion and strong stakeholder satisfaction. Act as the key liaison between IT and business teams for all Salesforce-related initiatives.

Platform Governance & Best Practices:

Establish and enforce governance best practices for the Salesforce platform including managing user access, roles/profiles, and data security; setting development standards (coding, configuration, change management); and defining processes for release management and quality assurance. Implement frameworks for reuse, documentation, and change control to maintain a well-governed, compliant CRM environment.

User Adoption & Support:

Drive high user adoption and effective use of Salesforce across the organization. Develop training programs, knowledge resources, and support processes to empower end-users and maximize CRM ROI. Gather user feedback and usage metrics to identify improvement opportunities and champion continuous enhancements that improve user experience and productivity. Provide tier-3 support for complex Salesforce issues and guide the team in rapid troubleshooting and resolution to minimize business disruption.

Integration & Data Strategy:

Ensure Salesforce is seamlessly integrated with adjacent systems (e.g., ERP, MDM, e-commerce, marketing automation) to provide a unified view of customer data. Oversee data management strategies (data model design to data migration and cleansing efforts) guaranteeing that data quality and governance standards are met across the CRM ecosystem. Leverage Salesforce reporting and analytics capabilities to deliver actionable insights to business leaders.

Innovation & Vendor Management:

Serve as Envista's subject matter expert on Salesforce and CRM technology trends. Proactively research and recommend new Salesforce features, AppExchange solutions, or third-party tools that could enrich our CRM capabilities. Maintain the relationship with Salesforce and other CRM technology vendors managing licenses, staying informed on product roadmaps, and advocating for Envista's needs. Job requirements Bachelor's degree in Information Systems, Computer Science, Business, or related field. 8+ years of experience in IT/CRM roles (with a focus on Salesforce), including several years in Salesforce platform management or Salesforce architecture positions. Proven track record of leading CRM initiatives and teams; experience should include hands-on Salesforce administration or development as well as supervisory responsibilities. Deep knowledge of the Salesforce ecosystem

• expertise in Salesforce Sales Cloud (CRM) and familiarity with Service Cloud or Marketing Cloud. Strong skills in Salesforce configuration, customization (Flows, Apex, Lightning Components), and integration methods (APIs, mulesoft) to design scalable, high-performance solutions. Excellent people management skills
• able to mentor technical staff and coordinate work across on-site/offshore resources and multiple system integration partners and MSPs.

Solid project management capabilities, with experience delivering Salesforce or CRM projects through their full lifecycle. Familiarity with Agile/Scrum methodologies, backlog management, and tools (JIRA, etc.) to facilitate iterative and on-time delivery of enhancements. Ability to balance multiple initiatives in a fast-paced environment. Strategic thinker who can align technology plans with business strategy

• capable of assessing complex business requirements and translating them into effective Salesforce solutions and roadmaps with clear business value.

Analytical problem-solving skills with attention to detail; comfortable using data and metrics to drive decisions and measure success of CRM improvements. Outstanding communication and interpersonal skills with a proven ability to collaborate with and influence senior business stakeholders, gather and clarify requirements, and set appropriate expectations. Adept at crafting presentations, documentation, and training materials for both technical teams and end-users. Strong stakeholder management with the ability to build consensus and drive user adoption and change management efforts for new Salesforce processes or features. Enthusiasm for staying up-to-date with the latest Salesforce innovations, CRM trends, and industry best practices. A self-driven leader who embraces continuous learning and encourages the team to obtain new skills and certifications. Experience evaluating and implementing third-party Salesforce apps or emerging CRM tools is a plus, as is exposure to related domains like data analytics or customer master data management.

PREFERRED SKILLS & EXPERIENCE

Salesforce certifications (e.g., Certified Administrator, Platform App Builder, Sales/Service Cloud Consultant) are highly preferred, demonstrating formal proficiency in Salesforce best practices. #

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. $115,800.00

• $208,400.

00

Annual Operating Company:

Corporate Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf Read more

Corporate Operating Company:

Corporate Location:

United States of America, California, Brea Date Posted:

July 19 , 2026

Req Number:

R5026806

Benefits Caring for our employees and their families Health & Wellbeing We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally. Retirement & Financial Benefits We are committed to supporting our employees' financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers. Life & Disability Insurance We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events. Paid Time Off We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most. Learning & Career Development We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us. Our hiring process At Envista, we're committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives. 1. Application Review After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps. 2. Interviews You'll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact. 3. Offer Decision If selected, you'll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision. 4. Onboarding Once you join, we'll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.