IT Systems & Technical Manager Sacramento, CA CDW is seeking an experienced IT Systems & Technical Manager to lead IT operations, infrastructure, technical support, and service delivery for a multi-site organization. This is a hands-on leadership role responsible for managing IT staff, overseeing vendors, driving operational excellence, and ensuring a high level of service across the business. Responsibilities Lead and mentor IT support, systems, and infrastructure teams. Oversee Help Desk operations, ticket management, escalations, SLAs, KPIs, and user satisfaction metrics. Manage day-to-day IT operations, including systems maintenance, upgrades, asset management, and support services. Drive process improvements, automation, documentation, and service delivery excellence. Partner with business stakeholders and vendors to ensure reliable, secure, and effective technology services. Serve as the escalation point for complex technical and operational issues. Required Qualifications 5-10+ years of experience in IT Operations, Systems Administration, Infrastructure, or Technical Support. 2-5+ years of experience managing IT support, help desk, or infrastructure teams. Strong background supporting and administering Microsoft 365, Azure, and Entra ID environments. Experience owning Help Desk operations, service delivery metrics, SLAs, KPIs, and continuous improvement initiatives. Proven ability to manage vendors, service providers, and escalated technical issues. Strong understanding of IT infrastructure, endpoint management, system administration, and support operations. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications ITIL and/or ITSM experience. Experience with cloud technologies, SaaS platforms, identity and access management, and endpoint management. Experience supporting hybrid and distributed workforces. Background in process improvement, operational excellence, and service management. Travel Up to 50% travel to various organizational locations, including Sacramento and Irvine. If you have a strong Microsoft infrastructure background, experience leading support and infrastructure teams, and a passion for delivering exceptional IT services, we'd like to hear from you. #dice