If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026. Job Purpose This leadership role is responsible for implementation and operational aspects of the Herc network and voice infrastructure, including the enterprise Cisco and Fortinet network environment and the Cisco WebEx Calling & Contact Center voice platform. This role will coordinate technical activities of the team to provide stable operation, high performance, and availability of the core network throughout the organization. Provides cross-functional technical oversight, and compliance with technical standards. Be able to assist with coaching, escalation and delegation of tasks and activities. Development of the team will be a priority in supporting our growing initiatives. What you will do... Provide senior technical leadership and strategic oversight to network and voice teams, defining priorities and aligning resources to achieve organizational, security, and business continuity goals. Develop and execute the roadmap for network and voice infrastructure evolution, ensuring systems support current and future business requirements, emerging technologies, and security standards. Collaborate closely with executive management, Network Engineering, Desktop Engineering, Cloud Services, Applications, and other business units to advise on technology strategy, architecture, and enterprise projects.. Oversee the documentation of process design, workflows, and operational standards; promote knowledge management and process excellence across all teams. Serve as the Senior Operational Lead for all network/voice managed services, assuring rapid incident resolution, proactive service management, and achievement of agreed-upon SLAs. Manage departmental financial planning, including budget development, capital/expense tracking, and forecasting for large-scale investments. Oversee performance monitoring and analytics for all network and voice systems, presenting executive summaries with actionable insights to IT leadership. Function as the highest escalation point for complex operational issues, ensuring timely resolution and root-cause analysis. Lead critical problem investigations, drive cross-departmental initiatives, and continuously improve operational efficiency and disaster recovery posture. Represent Herc Rentals in strategic vendor management, negotiating service agreements, leading vendor performance reviews, and managing escalations across a complex multi-vendor environment. Oversee project management and coordination for major upgrades, deployments, and infrastructure transformation initiatives. Mentor, develop, and retain top network and voice engineering talent; develop succession plans and support team member career growth. Requirements 10+ years of relevant work experience in network and voice solutions. Technical experience in network, VoIP, data center, and wireless in an enterprise environment. Hands-on experience administering and supporting a Cisco networking infrastructure (routing, switching, wireless) and Fortinet security/network infrastructure (firewalls, SD-WAN) in an enterprise environment. Experience managing a distributed Fortinet SD-WAN environment with many locations, data centers, & cloud connectivity. Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking. Experience with Cisco WebEx Calling & Contact Center or similar cloud-based enterprise voice and contact center platforms. Experience with Cloud Services, including AWS, OCI and Azure. Experience leading projects developing and/or deploying network infrastructure. Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs. Excellent troubleshooting skills & problem resolution. ITIL certification preferred. Ability to work on-call, nights, and weekends as needed for operations & projects. Ability to travel up to 25% as needed for project delivery. Ability to lift up to 50 pounds. Technologies FortiManager FortiAnalyzer Fortigate Firewalls 70 & 100 series, HA Configuration, Virtual Firewall Appliances Fortiswitches Cisco Routing & Switching - Catalyst, Chassis Cisco Meraki Access Points Cisco

UCS/UCCX

Cisco WebEx Calling & WebEx Contact Center Routing Protocols - BGP, EIGRP SD-WAN Topology Education Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience. An advanced degree is preferred. Fortinet certification (NSE7 / NSE8) strongly preferred. Cisco certification (CCNP, CCIE) strongly preferred; other industry certifications (AWS, ITIL) also preferred. Skills Exceptional problem-solving and troubleshooting skills. Effective communication skills, both verbally and in written documentation. Self-starter with a good work ethic, the ability to work independently or as a team. Working knowledge of Cisco and Fortinet network/security technologies and Cisco WebEx Calling & Contact Center voice platform is highly valued. Req #: 71863

Pay Range:

Based on qualifications. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.