We are looking for an experienced IT Manager/Director to lead the firm's technology operations in Ft. Lauderdale, Florida. This position oversees daily technical support, infrastructure performance, cybersecurity practices, and business-critical applications in a legal environment. The role is ideal for a hands-on technology leader who can balance strategic planning with responsive end-user support while helping the organization maintain secure, reliable, and efficient systems.

Responsibilities:

• Direct the firm's overall technology function and serve as the lead resource for IT planning, issue resolution, and operational performance.
• Provide timely technical assistance to attorneys and administrative staff by diagnosing and resolving hardware, software, connectivity, and user-access issues.
• Support and maintain desktops, laptops, mobile devices, printers, and meeting room technology to ensure dependable day-to-day operations.
• Administer the Microsoft 365 environment, including email services, collaboration platforms, file storage, user provisioning, permissions management, and security controls.
• Coordinate employee onboarding and separation activities from an IT perspective, including equipment setup, account changes, access management, and protection of firm data.
• Maintain and improve network infrastructure across offices, including wireless access, internet service, firewall administration, VPN connectivity, and related systems.
• Travel periodically to other office locations to deliver on-site support, complete installations, assist with infrastructure projects, and address technical issues.
• Oversee legal and business software platforms, including document management, case-related systems, billing tools, and other core applications used by the firm.
• Manage backup processes, disaster recovery readiness, business continuity measures, vendor relationships, technology purchasing, licensing, and IT documentation while identifying opportunities to reduce unnecessary costs.
• Develop IT policies, strengthen cybersecurity awareness efforts, support security questionnaires and audits, and assess new technologies such as automation and AI tools for secure productivity improvements.