Other Service Line

• Geospatial Manager MAP
• GSMNGR (Jacksonville, FL, 32202) | 06/05/26

Job Description Job Description:

Fully Onsite

• 7500 Centurion Parkway Jacksonville, FL 32202
  Max vendor XXXX is XXXX/hr
  5 Days/ 8 hours /day Desktop Support Engineer
• EUS Top Skills Required :
• Experience in Manufacturing, Labs, and Logistics.
  
• Excellent Communications Skills written and verbal
  
• Health Care / life Sciences domain Knowledge
  
• Customer facing requiring a high degree of emotional intelligence.

Project leadership background is a plus. Job Description/ Responsibilities A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.

• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
  
• Coordinate incident, problem, change, and release activities per

JJTS ITSM

processes.

• Monitor service health, manage and escalate major incident response.
  
• Serve as the IT delivery point of contact for site technical services.
  
• Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
  
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
  
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
  
• Direct local IT operations support staff for network and desk side contract services.
  
• Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
  
• Manage and coordinate site network

TLM/ALM & PCLM

activities with business and internal network teams.

• Reliable execution of IT Build and Run services.
  
• Timely incident and service request resolution.
  
• Complete and accurate ITSM records.
  
• Regular service performance reporting.
  
• Audit-ready documentation. Required Skills & Experience
  
• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
  
• Experience in understanding network topology.
  
• Knowledge of Firewall, Router, Switch, Appliance usage.
  
• Experience supporting GxP and validated systems.
  
• Strong ITSM (incident, change, problem) knowledge.
  
• Knowledge of IRIS, CMDB and JIRA tools.
  
• Experience in multi-vendor delivery environments.
  
• Windows 10/11 OS Skills.
  
• Microsoft Office Outlook, Excel, Word, Power Point
  

Additional Sills:

• Either skills or additional skills are required
  

Skills:

Category Name Required Importance Experience Life

• Sciences GxP Assessment Yes 1 LS industry knowledge & DS Pharma manufacturing Yes 1 NA Communication Yes 1