Supervisor, Tech Infrastructure

Job Description Summary Manages and coordinates company's IT function across sub-functions such as software / application development, infrastructure development, operations and end user support, data management and security to meet company's business requirements. Job Description This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note:

This role is not eligible for Work Visa sponsorship, either currently or in the future.

Technical Skills/Experience:

Infrastructure Operations Oversee daily support and maintenance of virtualization platforms and Cisco UCS compute environments. Monitor performance, capacity, and availability of infrastructure systems. Coordinate routine maintenance, patching, and hardware/software lifecycle activities. Ensure timely resolution of operational issues and escalate when necessary. Automation & Process Execution Supervise day‑to‑day execution and maintenance of Infrastructure as Code workflows (e.g., Ansible, Terraform). Ensure automation processes for provisioning and configuration run accurately and consistently. Support operational integration of automation workflows with ServiceNow. ServiceNow Operational Support Oversee updates and day‑to‑day administration of ServiceNow modules used by infrastructure teams. Troubleshoot and coordinate resolution of ServiceNow workflow or integration issues. Maintain accurate documentation for ServiceNow processes and infrastructure requests. Qualifications Understanding of IT service management (ITSM) practices. Demonstrated experience supervising technical teams or leading day‑to‑day operations. Strong communication, problem‑solving, and organizational skills.

Education Bachelor's:

Computer and Information Science, Bachelor's:

Information Technology, High School (HS) (Required) Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TC1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start - or continue - growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James - and why they stay.