Client relationship Manager

• IT Infrastructure Managed Services Cognizant
• 3.8 Des Moines, IA Job Details Full-time $105,000
• $115,000 a year 18 hours ago Benefits Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Life insurance Qualifications Performance monitoring Performance improvement leadership Customer relationship building Standard Operating Procedures (SOPs) implementation ISO standards Operations transformation IT strategy planning AIOps Client relationship development IT compliance audits Risk mitigation strategy implementation Incident Escalation Quality control audit Change management Quality assurance audits IT monitoring tools Customer relationship management Client management Contingency planning Managing IT infrastructure ServiceNow Problem management Operational excellence initiatives Quality audits Capacity planning Process improvement planning Security compliance measures implementation Senior level Escalation handling ITIL implementation

Full Job Description Role:

Client relationship Manager

• IT Infrastructure Managed Services Location
• Des Moines, IA/ Onsite
• Hybrid Please note, this role is not able to offer visa transfer or sponsorship now or in the future
• Position Summary The Service Owner is accountable for the end-to-end ownership, governance, performance, and continuous improvement of one or more IT Infrastructure Managed Services offerings within the Business Unit.

This role serves as the single point of accountability for service strategy, operational excellence, customer satisfaction, service innovation, and compliance. Key Responsibilities Service Strategy & Ownership Align service offerings with business unit growth objectives and customer requirements. Drive service standardization, rationalization, and modernization initiatives. Operational Governance Ensure delivery of services in accordance with SLAs, OLAs, contractual obligations, and governance frameworks. Review service performance trends and initiate corrective actions where required. Drive operational excellence across all infrastructure towers: Govern Major Incident, Problem, Change, Capacity, Availability, and Service Continuity processes. Customer & Stakeholder Management Act as executive escalation point for service-related issues. Build trusted relationships with customer stakeholders and internal leadership. Lead Quarterly Business Reviews (QBRs), Service Reviews, and Governance meetings. Present service performance, risks, opportunities, and transformation initiatives to senior leadership. Continual Service Improvement Develop and execute Continual Service Improvement (CSI) plans. Drive automation, AIOps, self-healing, and predictive operations initiatives. Identify opportunities for service enhancement and innovation. Track and realize business outcomes from transformation programs. Service Quality & Compliance Ensure adherence to ITIL, ISO, security, audit, and compliance standards. Govern operational risks and develop mitigation plans. Establish service quality metrics and performance scorecards. Lead service audits and readiness reviews. Service Catalog & Standards Define and maintain service catalog, service descriptions, RACI models, and operating procedures. Standardize service delivery models across accounts and geographies. Drive adoption of best practices, reusable assets, accelerators, and automation frameworks. Technical Knowledge IT Infrastructure Operations Cloud & Hybrid Infrastructure Service Management (ITIL)

ServiceNow and ITSM Platforms Monitoring & Observability Tools Automation & AIOps Platforms Capacity & Availability Management Infrastructure Security & Compliance Disaster Recovery & Business Continuity Salary and Other Compensation:

The annual salary for this position is between $105,000 to $115,000 yearly depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions

Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer:

The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.