at Cardinal Health in Boise, Idaho, United States Job Description Position Summary At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. Reporting directly to the Director of IT Operations, the Manager, IT Service Delivery and Field Services is directly responsible for overseeing all IT support delivery operations and field services. This leader will manage end-user computing ( EUC ) and remote hands services, elevating the overall Digital Employee Experience ( DEX ) to ensure frictionless, high-quality technical support. Overseeing the Tier 1-3 support teams, this role requires a strategic approach to aligning IT support operations with the critical needs of our oncology and clinical environments. This position is ideal for a transformational leader who will own the IT Service Delivery space, driving the evolution of our support operations to an advanced ITIL maturity level by leveraging AI, automation, and modern ITSM practices to support the organization's rapid growth. Responsibilities + Lead and manage all IT support delivery operations and field services, focusing on a seamless digital experience for end-user computing and remote hands services. + Directly manage, mentor, and develop Tier 1-3 IT support teams to ensure prompt and effective resolution of technical issues. + Act as a strategic partner to clinical and business leaders, driving organizational change management to ensure high adoption of new IT services, self-service tools, and automated workflows. + Spearhead the integration of AI-driven support solutions (e.g., chatbots, predictive analytics, AIOps) and zero-touch automation. + Evolve the ITIL team to Level 4 maturity, championing modern ITSM practices to provide a highly efficient level of service for clinical teams. + Define, track, and report on ITIL -standard Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs), driving a culture of continuous improvement. + Ensure high-quality clinical support delivery across multi-site practices and hospital settings, minimizing downtime and optimizing clinical workflows. + Ensure all end-user computing, remote To view full details and how to apply, please login or create a Job Seeker account