3.2 Attleboro, MA Job Details Full-time $80,000
$90,000 a year 1 hour ago Qualifications Technology purchasing Non-technical user support Authentication Managing technical support teams Customer communication Staff supervision Team supervision IT user and group management IT asset management Technical documentation Network configuration Data recovery Server backup and recovery Microsoft Exchange Public Cloud Windows Managing IT procurement budgets Patch management Cloud service support Azure AD Vendor relationship management Data backup MFA Vendor contract management Access control management Desktop administration Operational budget management Senior leadership Full Job Description Job ID #•830

Position :

Director of IT Department :

Administrative Schedule :

Full-Time, 40 hours per week

Pay Rate :

$80,000

90,000 annually

General Description :

The Director of Information Technology is the senior technology leader responsible for strategic direction, operational excellence, cybersecurity, and continuous improvement of technology services and systems across The Arc of Bristol County. Reporting directly to the Chief Administrative Officer, the Director partners with executive leadership to develop and execute a technology roadmap that supports the organization's mission, enhances service delivery, strengthens cybersecurity, and enables innovation throughout the agency. This role oversees technology operations supporting approximately 500 employees across 16+ locations throughout Massachusetts and Rhode Island and ensures secure, reliable, and compliant IT systems that support the agencies clinical, administrative, and operational functions. The Director of IT will work with leadership to establish policies and controls that protect confidential information and supports compliance requirements. The role has infrastructure oversight, cloud administration, cybersecurity operations, vendor coordination, end-user support services, and IT operational governance. The environment is solely cloud-based, leveraging Microsoft Azure Active Directory (Azure AD / Entra ID), Microsoft 365, cloud-hosted clinical applications, and managed services providers.

Minimum Qualifications :

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience. 3-7 years of progressive IT experience, including experience administering Microsoft 365, Azure AD and Windows environments. Prior experience leading IT operations, projects, or a small team/managed service relationship. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), endpoint management, and backup/recovery concepts. Strong understanding of security controls and practices (Firewall rules, MFA, least privilege, patching, phishing prevention and incident response). Excellent customer service and communication skills; ability to translate technical concepts for non-technical staff. Strong organization and documentation skills; ability to manage multiple priorities with minimal supervision. Experience with vendor management, purchasing, licensing, and budget tracking. Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred:

relevant certifications (e.g., CompTIA Security+, Network+, Microsoft certifications) and experience in nonprofit, healthcare, human services, or regulated environments.

Job Responsibilities :

Direct daily IT operations while leading a small staff, including help desk/service requests, incident management and response, and outage escalations Coordinate user onboarding/offboarding processes, device provisioning, account management, and asset lifecycle management (procurement, inventory, deployment, maintenance, and refresh planning) for computers, mobile devices, and peripherals. Administer and monitor core systems (Microsoft 365/Entra ID/Azure AD, Exchange email, endpoint management and protections, file sharing, printers, phones/VoIP as applicable) to ensure availability and performance. Maintain secure network and infrastructure services (firewalls, switches, Wi-Fi, VPN, backups) Oversee contracted services and monitor performance against IT service delivery standards, SLA's, and operational KPI's for the managed services provider (MSP) Implement and enforce cybersecurity best practices, including access controls, multi-factor authentication, patching, vulnerability management, and lead or support agency efforts around security awareness training. Oversee data protection and look for opportunities to modernize technology across a rapidly growing nonprofit healthcare organization Lead development of data privacy policies and design business continuity plans, including backup verification, disaster recovery planning, and periodic testing. Support and optimize business applications used by programs and administration (e.g., HR/payroll, EHR/case management, finance, scheduling), including configuration, permissions, and user training. Develop and maintain IT policies and procedures, and maintain operational documentation examples include acceptable use, password/access, device standards, incident response, and change management Lead IT vendor management and contracts review; evaluate solutions, obtain quotes, and ensure service levels are met. Prepare and manage the IT budget; track spending, renewals, and licensing; identify cost saving opportunities and areas of improvement. Partner with leadership on technology strategy and project planning, including upgrades, migrations, and ongoing process improvement. Lead efforts to identify opportunities around AI automation and digital transformation initiatives Ensure technology practices align for HIPAA compliance, and support privacy and confidentiality for individuals served, families, and staff.

Leadership and Collaboration :

Develop and maintain the organization's three-year technology roadmap. Present technology and cybersecurity posture while serving as a trusted technical resource. Evaluate emerging technologies that improve client care and operational efficiency. Work collaboratively with clinical, finance, HR, compliance, and administrative departments. Provide technical guidance and mentorship to support staff and vendors. Participate in after-hours support escalation rotation when required. If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and join our dedicated team at The Arc of Bristol County! Employment compliance with the Americans with

Disabilities Act :

The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to use hands in order to handle or feel objects, tools, and controls; reach with hands or arms, stoop, kneel, talk, and hear. The employee is required to stand, walk, sit, and occasionally be required to lift/transfer up to 50/70 lbs. alone or occasionally up to 200lbs with the assistance of other staff. 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