Job Description Position Summary:

Seeking a Technical Lead to direct end-user computing and field operations for a multi-site enterprise environment. The role works in tandem with IT management, systems engineers, field technicians, and organizational leaders to ensure prompt, high-quality, and cost-aligned service delivery. This leadership position oversees Tier 2 and Tier 3 desktop engineering and local technical support operations.

Key Responsibilities:

Direct Tier 2 and Tier 3 field support activities, including hands-on troubleshooting, hardware provisioning, executive support, and device lifecycle administration.
Administer endpoint technology stacks including modern MDM systems, enterprise directory services, policy objects, endpoint protection tools, and systems management platforms.
Manage enterprise hardware refresh cycles, workstation image deployments, OS rollouts, and endpoint modernization initiatives.
Enforce system security standards, vulnerability mitigation efforts, patch management workflows, and compliance auditing.
Facilitate technical coordination across network teams, system administrators, security divisions, vendors, and business units.
Track operational indicators, service utilization, resolution trends, and client feedback to continuously refine local support.
Deliver dedicated, high-priority support services for senior leadership and mission-critical teams.
Mentor and lead technical personnel, managing dynamic priorities within a complex enterprise framework.
Guide end-user adoption during major enterprise software modernizations and hardware standardizations.

Qualifications & Requirements:

Experience:

Minimum 5 consecutive years leading enterprise endpoint management, local support operations, or desktop engineering for environments supporting 4,000+ users.

Technical Skills:

Expertise supporting Windows, macOS, mobile platforms, enterprise deployment suites, packaging tools, and collaboration platforms.

Education:

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent technical experience.

Certifications:

ITIL Foundation required. Relevant vendor certifications (e.g., Microsoft, Endpoint/MDM platforms) or advanced ITIL certifications preferred.

Clearance/Other:

Ability to pass standard background screening; willingness to support dynamic schedules and multiple physical locations.

group id:

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