IT Assistant Manager

IT Assistant Manager Detroit, MI Job Details Full-time 1 day ago Benefits Health insurance Paid time off Retirement plan Qualifications Technology purchasing Network administration Managerial strategic planning Strategic management ITIL Certification Azure Bachelor's degree in information technology Computer Science IT system monitoring Project timeline management Equipment troubleshooting Mid-level Windows 3 years Master's degree System maintenance Information security compliance AWS Analysis skills Supervising experience Policy & process development Bachelor's degree Team management Hardware support Mentoring Vendor relationship management IT services information & network security Technical skills instruction Budgeting Linux Network infrastructure management Cross-functional collaboration Bachelor's degree in computer science Leadership Communication skills Linux administration Technical Proficiency Project scheduling Cloud services Cross-functional communication Time management Staff development Information Technology System performance monitoring IT security monitoring

Full Job Description Job Summary:

The Assistant IT Manager will support the IT Manager in overseeing the IT department's operations. This role includes managing technology infrastructure, providing technical support, and ensuring the seamless operation of all IT-related activities. The Assistant IT Manager will also be involved in strategic planning, project management, and implementing IT policies and procedures.

Key Responsibilities:

Technical Support :

Provide technical support and guidance to staff. Troubleshoot hardware and software issues. Manage helpdesk operations and ensure timely resolution of IT requests.

IT Infrastructure Management :

Assist in maintaining and upgrading IT infrastructure, including servers, networks, and security systems. Monitor system performance and ensure availability and reliability. Implement and manage data backup and recovery processes.

Project Management :

Assist in planning and executing IT projects. Coordinate with various departments to understand their IT needs and provide appropriate solutions. Manage project timelines, budgets, and resources.

Policy and Security :

Help develop and enforce IT policies and procedures. Ensure compliance with industry standards and regulations. Monitor security threats and take appropriate measures to protect the organization's data and systems.

Vendor Management :

Liaise with vendors for procurement and maintenance of IT hardware and software. Evaluate and recommend new technology solutions.

Training and Development :

Conduct training sessions for staff on new technologies and IT best practices. Support the professional development of IT staff through coaching and mentoring.

Qualifications:

Education :

Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is a plus.

Experience :

Minimum of 3-5 years of experience in IT support or a related role, with at least 1 year in a supervisory or managerial capacity.

Certifications :

Relevant IT certifications (e.g., CompTIA, ITIL, Cisco, Microsoft) are preferred.

Skills and Competencies:

Technical Skills :

Proficiency in managing Windows/Linux environments. Experience with network administration and IT security. Knowledge of cloud computing services (e.g., AWS, Azure).

Analytical Skills :

Strong problem-solving and troubleshooting abilities. Ability to analyze and improve IT processes and systems.

Project Management :

Ability to manage multiple projects simultaneously. Strong organizational and time-management skills.

Communication :

Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical staff.

Leadership :

Strong leadership and team management skills. Ability to work collaboratively with cross-functional teams.

Work Environment:

Location :

Office-based with occasional travel to other company sites.

Schedule :

Full-time position with occasional evening or weekend work for project deadlines or emergency support.

Salary and Benefits:

Salary :

Competitive salary based on experience and qualifications.

Benefits :

Health insurance, retirement plans, paid time off, professional development opportunities.