IT Manager/Director

IT Operations ManagerPosition Summary:

‍‍The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.‍

Duties and Responsibilities:

• Lead and manage the organization's IT operations and strategy‍
• Oversee Microsoft 365 environment, including security, access, and configuration‍
• Manage IT staff, including support personnel and future hires‍
• Develop and enforce IT policies, procedures, and security standards‍
• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring‍
• Manage vendor relationships (internet, phone systems, software providers)‍
• Oversee onboarding/offboarding processes and system access controls‍
• Monitor system performance and ensure uptime and reliability‍
• Manage IT budget, forecasting, and cost optimization‍
• Lead IT projects and system improvements‍
• Ensure compliance with regulatory and organizational requirements‍
• Maintain documentation of systems, processes, and configurations‍
• Provide escalation support for complex technical issues‍
• Communicate IT performance and initiatives to executive leadership‍
• Maintain a positive, service-oriented relationship with all staff‍
• Support organizational mission and operational needs‍Core Systems focus:
• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)‍
• Identity and access management‍
• Endpoint/device management‍
• Security tools and monitoring systems‍
• Vendor-managed infrastructure (network, internet, etc.

)‍

Qualifications:

• 5+ years of experience in IT operations or systems administration‍
• 2+ years in a leadership or senior-level role‍
• Strong experience with Microsoft 365 administration and security‍
• Experience managing vendors and IT projects‍
• Strong understanding of cybersecurity best practices‍
• Excellent problem-solving and decision-making skills‍
• Strong communication skills with both technical and non-technical staff‍

Preferred:

• Experience in healthcare or regulated environments‍
• Familiarity with endpoint management and security tools‍
• Experience building or scaling IT operations

Education:

• Bachelor's degree in IT-related field or equivalent experience