We are looking for an IT Manager to lead commercial systems operations for a wholesale distribution organization in Shelby, Michigan. This role partners closely with sales and customer-facing teams to support electronic transaction capabilities, streamline customer onboarding, and maintain reliable business systems. The position combines hands-on technical oversight with team leadership in a hybrid environment.

Responsibilities:

Lead the administration and performance of commercial systems that support customer transactions and business operations. Partner with sales stakeholders to coordinate customer setup activities and ensure a smooth onboarding experience for electronic transaction workflows. Oversee EDI processes, including mapping, configuration, troubleshooting, and ongoing support for trading partner connectivity. Manage Microsoft Dynamics CRM and related platforms to maintain stability, usability, and alignment with business needs. Direct day-to-day infrastructure support across Active Directory, Windows environments, hardware, backup solutions, and network technologies. Supervise and support one direct report, providing guidance on priorities, execution, and career development. Establish and maintain configuration standards, system documentation, and support procedures to improve consistency and service quality. Collaborate with internal teams and external partners to resolve technical issues, implement enhancements, and sustain dependable system operations. Experience leading business-facing IT systems within a distribution, supply chain, or similar operational environment. Hands-on knowledge of EDI, including transaction support, mapping, and customer or partner onboarding activities. Proficiency with Microsoft Dynamics CRM and the administration of related commercial applications. Strong technical background in Active Directory, Microsoft Windows, backup platforms, computer hardware, and Cisco-based technologies. Familiarity with configuration management practices and structured system support processes. Prior people leadership experience, including oversight of at least one direct report. Ability to work cross-functionally with sales and other business teams to translate operational needs into effective technical solutions. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .