IT Operations Manager

IT Operations Manager Lyndhurst, NJ Job Details Full-time $55,000 - $60,000 a year 20 hours ago Benefits 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Referral program Qualifications Technology purchasing Application Integration Employee onboarding Computer science System administration Bachelor's degree in information technology Computer Science IT asset management Microsoft Power Automate IT system monitoring Zoom Laboratory experience Process improvement Data reporting Equipment troubleshooting Mid-level Improving operational efficiency System maintenance Bachelor's degree Access control implementation Computer hardware Hardware support IT Network monitoring tools Network infrastructure management Onboarding process management Equipment inventory management Bachelor's degree in computer science Escalation handling 2 years Python PowerShell Information Technology System performance monitoring Full Job Description IT Operations Specialist ProDirect Laboratory

PRODIRECT

Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated I.T. Operations Specialist We are looking for an I.T. Operations Specialist to support and maintain the organization's technology environment to ensure smooth daily operations. This role manages employee onboarding and offboarding processes, provides technical support to staff, maintains IT systems and hardware, and assists with automation and data reporting initiatives. The ideal candidate is a proactive problem-solver with strong technical skills and a service-oriented mindset.

About us:

Mission Statement:

To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory 102 Chubb Avenue, Suite 102 Lyndhurst, NJ 07035

Key Responsibilities:

IT Operations & Support Provide day-to-day technical support for employees, troubleshooting hardware, software, and connectivity issues. Respond to and resolve IT support requests in a timely and professional manner. Monitor internal systems and network performance to ensure reliability and uptime. Escalate complex technical issues when necessary and track resolutions. User Account Management Manage employee account onboarding and offboarding processes across company systems. Create, configure, and deactivate user accounts and permissions. Ensure proper access controls and security best practices are followed. Hardware & Equipment Management Procure, configure, and deploy new hardware and equipment for employees. Maintain an organized inventory of all IT assets including laptops, peripherals, and networking equipment. Coordinate equipment replacement, repair, and lifecycle management. Systems & Application Administration Configure, maintain, and support the company's Microsoft tenant and related services. Administer and provide support for various internal applications such as Zoom, Magic Touch, Route4Me, and other business tools. Assist with application integrations and user management. Automation & Process Improvement Develop, implement, and maintain automation via Power Automate to improve operational efficiency. Identify opportunities to streamline workflows and reduce manual processes. Network Monitoring & Maintenance Monitor network health, performance, and security. Assist with troubleshooting connectivity issues and maintaining network infrastructure.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT operations, help desk, or systems administration. Experience managing user accounts and permissions in Microsoft environments. Strong troubleshooting skills across hardware, software, and networking issues. Strong organizational and documentation skills.

Preferred Qualifications:

Experience with Microsoft 365 administration and tenant management. Familiarity with scripting or automation tools (PowerShell, Python, Power Automate, n8n, etc). Experience with network monitoring tools. Knowledge of IT asset management and procurement processes. Experience working with operational or logistics applications. Bonus Points for Dental Customer Success/Lab Experience Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type:

Full-time Salary :

$60,000 + Bonus opportunity

Benefits :

401(k) + 3% corporate match Dental/Health/Vision insurance Vacation and Holidays Referral program Career advancement opportunities

Work Location :

ProDirect Dental Laboratory 102 Chubb Avenue, Suite 102 Lyndhurst, NJ 07305

Job Type:

Full-time Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person