An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
IT Manager Community Health Center of Buffalo Inc - 2.6 Buffalo, NY Job Details Full-time $75,000 - $90,000 a year 23 hours ago Qualifications Computer science 3 years Analysis skills Senior level Full Job Description Position Summary The Information Technology Manager oversees, maintains, and secures the comprehensive information technology infrastructure of our community health center network. In this hands-on leadership role, you will be responsible for day-to-day IT operations across multiple clinical and administrative sites. You will ensure continuous system availability, robust cybersecurity defenses, strict HIPAA compliance, and seamless integration with our eClinicalWorks Electronic Health Record (EHR) systems. This role bridges IT strategy and daily technical support to help deliver high-quality patient care to underserved populations across Western New York. Key Responsibilities 1.
Maintain, troubleshoot, and optimize local area networks (LAN), wide area networks (WAN), Wi-Fi topology, and secure VPNs for all sites and remote users.
Lifecycle Hardware Management:
Supervise the deployment, configuration, tracking, and maintenance of all hardware, including physical servers, virtual machines, workstations, laptops, and mobile devices.
Telecommunications:
Manage enterprise telecommunications infrastructure, including VoIP phone systems, call center routing, and digital communication tools.
Vendor & Contract Relations:
Oversee relationships with third-party vendors, manage service level agreements (SLAs), and handle procurement for all IT equipment, software licenses, and cloud-based services. 2.
Clinical Systems, EHR, & Reporting Support EHR Optimization:
Collaborate with clinical teams to maximum uptime, system speed, data security, and workflow optimization of the eClinicalWorks Electronic Health Record (EHR) and Practice Management (PM) systems.
Interoperability:
Ensure seamless data exchange and interface connectivity (HL7/FHIR) between the eClinicalWorks EHR, laboratory systems, digital dental imaging, and external health information exchanges (HIEs). 3.
Maintain rigorous HIPAA and HITECH compliance across all technical infrastructures to ensure the security of patient PHI.
Defensive Controls:
Manage firewalls, endpoint detection and response (EDR), intrusion detection systems (IDS), regular patch management, and strict multi-factor authentication (MFA).
Security Assessments:
Conduct regular internal vulnerability assessments and oversee the Security Risk Assessment (SRA).
Disaster Recovery:
Maintain, routinely test, and update the organization's IT Disaster Recovery (DR) and Business Continuity plans to minimize downtime during outages or emergencies. 4.
IT Service Delivery & Team Leadership Team Supervision:
Lead a small team to establish clear performance expectations and foster a collaborative, service-oriented culture.
Escalation Point:
Act as the escalation point for complex technical issues, providing hands-on engineering and troubleshooting support alongside the team when required.
Staff Training:
Develop, execute, and track ongoing cybersecurity awareness training and basic technical onboarding for clinical and administrative staff.
Adaptive Operations:
Perform other duties, projects, and tasks assigned to support changing clinical and organizational needs.
