MANAGER OF IT

Horseheads, NEW YORK JOB

REFERENCE ID

26-02157

JOB TYPE:

Direct Placement

LOCATION

Horseheads, NEW YORK

PAY RATE:

$68000 - $114000

POST DATE:

September 10, 2026 : #

ENG-IT-01 IT

Manager Job Summary In collaboration with the Director of Information Technology, the Manager is responsible for the day-to-day management of several functional areas within the department. This includes supervising and overseeing the Help Desk and Back-Up functions, coordinating staff training and development, managing vendor relationships, contributing to strategic planning, and supporting compliance and security requirements. Additionally, the Manager leads project management initiatives, provides staff support, and oversees systems administration for the firm's hardware, software, and infrastructure. Responsibilities

Help Desk & Back-Up:

Supervise the Help Desk & Back-Up Specialist and oversee related functions. Review the Help Call Log, monitor help call status, and analyze outcomes. Ensure back-up systems maintain the integrity of the firm's information according to compliance and security requirements.

Training and Development of Staff:

Develop and deliver training to expand the technical and service capabilities of the Information Technology Team.

Succession Planning:

Provide training and career development opportunities to prepare team members for career progression. Delegate complex work and special projects to enhance staff knowledge and skills.

Vendor Management:

Establish and manage vendor relationships, serve as the primary contact, manage inventory, place orders, and track the equipment and supplies budget.

Budgeting:

Collaborate with the Director to develop the annual budget, providing input based on spending trends and projected needs.

Strategic Planning:

Work with the Director to develop strategic plans, analyzing staffing capabilities and system needs.

Hardware and Software:

Secure hardware systems and software applications. Monitor and address updates, patches, and risks. Research trends and solutions to maintain security and integrity.

Compliance:

Manage systems and procedures to ensure compliance with SEC, New York State, and internal policies. This includes managing the Email Archive System, message encryption, and remote access restrictions.

Auditing:

Assist in gathering logs and information required for audits, including Firewall Logs and email records.

Project Management:

Collaborate with the Director on special projects, leading and managing identified projects as appropriate.

Staff Support:

Provide technical support for users both on- and off-hours, working independently or with the Help Desk & Back-Up Specialist or Director as needed.

Systems Administration:

Oversee provisioning, installation, configuration, and maintenance of systems hardware and software. Conduct technical research to enable infrastructure innovation. Required Qualifications Associate Degree in Computer Technology, or equivalent training and experience. 3-5 years of experience in Information Technology. Experience in leadership and guidance, including responsibility for a significant technical area or team leadership. Strong values and commitment to ethics and integrity. Strong interpersonal and effective communication skills. Effective writing skills for training and development purposes. Project management skills with a focus on expectations and deadlines. Advanced technical skills with hardware and software. Highly organized with attention to detail. Strong troubleshooting skills and a sense of urgency in follow-up. Diplomacy and stress management abilities. Professionalism and a commitment to exceptional customer service. Ability to work with team members, other departments, and external vendors. Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.