IT Service Manager Ohmcomm Inc Philadelphia, PA Job Details Full-time $50,000 - $62,000 a year 1 day ago Benefits Health insurance Paid time off 401(k) matching Qualifications Managing technical support teams Customer communication Customer relationship building Managing teams in a customer support role Frontline customer support management Managing clients in a customer support role Supervising experience Post-sales client support Technology management Team management Low-voltage electrical systems Technical customer support solution

Technical Proficiency Full Job Description Benefits:

401(k) matching Competitive salary Health insurance Paid time off This is a full-time, on-site role for a Service Manager working in low voltage and IT related services located in Philadelphia, PA. The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up. Responsibilities include supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The role also involves responding to service inquiries, troubleshooting technical issues, and maintaining service records. The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.

Required Qualifications:

Experience in IT and technology (low voltage) systems Skills in managing teams and coordinating service technicians Ability to handle customer service and client relationships Proficiency in technical troubleshooting and problem-solving Strong organizational and time management skills Excellent verbal and written communication skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours and weekends expected when needed