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KS
Kelly Services
Global IT Manager/Hybrid Hoboken/End User Support
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Based on New Jersey data
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What they do
An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
$116,812 / year median in New Jersey
-3% projected decline
Job Description
$150000 - $160000 A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience. This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT. In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential. Required Skills & Experience + 8+ years of IT leadership experience with global End User Support or Service Desk organizations + Experience managing large, distributed IT teams + Strong ServiceNow experience + Experience supporting enterprise environments with thousands of end users and devices + Excellent leadership, communication, and stakeholder management skills Desired Skills & Experience + Experience implementing AI-powered IT support solutions + Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms + Experience building or deploying AI agents for self-service support + ITIL or other IT service management certifications + Experience leading global transformation initiatives What You Will Be Doing
- Tech Breakdown
- + 50% ServiceNow & IT Service Management + 30% AI Technologies (Claude, Copilot, AI Agents) + 20% End User Support & Endpoint Management
- Daily Responsibilities
- + 20% Strategic Leadership + 60% Management Duties + 20% Cross-Functional Collaboration The Offer + Bonus eligible + RSU grants You will receive the following benefits: + Medical, Dental, and Vision Insurance + Vacation Time + Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future.