IT Operations Lead

IT Operations Lead The Shade Store - 2.9 Pompano Beach, FL Job Details Full-time $100,000 - $109,000 a year 3 hours ago Benefits Disability insurance Health insurance Employee assistance program 401(k) matching Life insurance Pet insurance Qualifications Technology purchasing Vendor relationship building ITIL Foundation Network design Network troubleshooting ITIL Certification Microsoft Outlook Bachelor's degree in information technology Computer Science Operations management Automation Internet of Things IT asset management CCNA IT system monitoring IT service management Regulatory compliance CISSP Compliance audits & assessments Gap analysis Windows 3 years System maintenance Information security compliance Team development Key Performance Indicators VoIP Incident response Bachelor's degree Continuous improvement Team management Security policy implementation Mentoring Vendor relationship management WAN Mobile device management Microsoft Teams SharePoint Scalability IT Technical troubleshooting support Training & development Network infrastructure management Senior level Training Cross-functional collaboration Bachelor's degree in computer science Project leadership Leadership PowerShell Cross-functional communication High availability Information Technology System performance monitoring Performance evaluation

Full Job Description Position:

IT Operations Lead Location:

Pompano Beach, FL (HYBRID)

Compensation:

$100,000 to $109,000 ABOUT

THE SHADE STORE

® At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.

WHAT WE ARE LOOKING FOR

As IT Operations Lead , you'll oversee the day-to-day operations of our IT Technical Support Team, ensuring seamless performance across systems and networks. You'll lead a talented group of IT support specialists, set operational standards, and drive continuous improvement while maintaining a high level of customer satisfaction. This role requires a hands-on leader with strong technical skills, attention to detail, and the ability to work independently. You'll report directly to the VP of Network Infrastructure and play a key role in managing and evolving our IT environment.

Schedule:

Monday-Friday, with participation in a rotating on-call schedule and occasional off-hours support. Key Responsibilities Team Leadership & Development Mentor and guide IT support specialists through a hands-on approach. Collaborate with IT leaders (Security, Network) to align operational goals. Conduct performance reviews, skill gap analyses, and training plans. Manage KPI reporting and team documentation. Operational Oversight Ensure high availability and performance of IT systems and services. Oversee incident response, problem management, and service request fulfillment. Maintain and improve ITIL-based processes and documentation. Infrastructure & Network Management Support design, implementation, and maintenance of network infrastructure. Partner with the Network Manager to ensure scalability and security. Monitor system performance and proactively address issues. Security & Compliance Work with the IT Security Manager to enforce cybersecurity policies. Ensure compliance with regulatory requirements and manage audits. Project Management Lead IT projects including upgrades, migrations, and deployments. Collaborate with cross-functional teams to deliver solutions on time and within budget. Vendor & Asset Management Manage vendor relationships and oversee procurement and lifecycle management of IT assets. Additional Expertise Office365 including but not limited to Outlook, Microsoft Teams, SharePoint, etc. Windows 11 and Apple OSX. Mobile Device Management (Apple & Android). IoT support and management. VoIP systems and call center technologies. LAN/WAN configuration and troubleshooting. Experience with in-house and cloud technologies. PowerShell or other scripting languages. Qualifications Bachelor's degree in IT, Computer Science, or related field. 3-5+ years in IT operations with experience as an IT lead. Strong knowledge of IT support, network infrastructure, and cybersecurity. Experience with ITSM tools, monitoring platforms, and automation. Excellent communication, leadership, and problem-solving skills. Certifications such as ITIL, PMP, CCNA, or CISSP are a plus. Ability to work under tight timelines and participate in on-call rotations. Willingness to travel up to 10%.

WHY WORK AT THE SHADE STORE

® We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at

TSS:

Competitive salary Medical Benefits 401k with Company Match Up to $100k Life Insurance & Short-Term Disability (Employer Paid) Legal and Pet Insurance Plans Employee Assistance Program Product Discount

THE SHADE STORE

® offer is contingent upon: Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.