At the heart of our IT Services & Support function in West Columbia, SC, we deliver reliable, responsive technology solutions to a diverse client base. Our team supports a range of businesses, ensuring their systems run smoothly and securely. As we continue to grow, we're seeking an IT Operations Manager to lead our operations, drive service excellence, and help shape the future of our IT environment. About the Position Reporting to the Head of IT, the IT Operations Manager will oversee day-to-day IT operations, ensuring our support teams deliver consistent, high-quality service to clients. You'll manage a team of IT professionals, coordinate with internal stakeholders, and play a key role in maintaining and improving our service delivery. This position is central to our commitment to operational reliability and client satisfaction. Key Responsibilities

• Lead and mentor the IT operations team, providing guidance, support, and professional development.
• Oversee incident, problem, and change management processes to ensure timely resolution and minimal disruption.
• Collaborate with service desk, infrastructure, and application support teams to maintain high service standards.
• Monitor system performance, identify areas for improvement, and implement best practices for operational efficiency.
• Manage vendor relationships, including contract negotiation and performance monitoring.
• Develop and maintain IT policies, procedures, and documentation in line with industry standards.
• Support budgeting and resource planning for IT operations.
• Act as an escalation point for complex technical issues and client concerns. What You'll Bring Essential experience:
• Proven track record managing IT operations or service delivery within an IT Services & Support environment.
• Experience leading technical teams, including performance management and staff development.
• Strong understanding of ITIL processes and service management frameworks.
• Hands-on experience with incident, problem, and change management.
• Ability to communicate effectively with technical and non-technical stakeholders, including clients, vendors, and internal teams.
• Familiarity with infrastructure, networking, and cloud technologies.

Desirable experience:

• Exposure to compliance standards relevant to IT operations (e.g., ISO, SOC).
• Experience supporting multi-site or remote work environments.
• Previous involvement in IT project delivery or process improvement initiatives.

What Sets This Role Apart This is an opportunity to shape the operational backbone of our IT Services & Support offering in West Columbia. You'll have the autonomy to drive improvements, influence strategy, and make a tangible impact on client outcomes. We value practical leadership, clear communication, and a commitment to service quality. If you're ready to take ownership of IT operations and help us deliver dependable technology solutions to our clients, we'd like to hear from you. Apply today to join a team where your expertise will be valued and your contribution will make a difference.

Pay:

$100,000.00

• $105,000.

00 per year

Benefits:

401(k) Employee assistance program Health insurance Health savings account Paid time off

Work Location:

In person