Position Overview The IT Infrastructure Manager is a senior, hands-on technology leader responsible for the Firm's network infrastructure, systems, cybersecurity, and end-user technology. This position leads infrastructure and security initiatives, strengthens business continuity, and drives technology modernization while collaborating with IT leadership. Responsibilities IT Leadership & Operations

• Lead infrastructure, cybersecurity, and technology modernization initiatives from assessment through implementation.
• Evaluate technology solutions and manage vendors, licensing, renewals, equipment, and related projects.
• Maintain technical documentation, asset records, procedures, and operational controls.
• Lead technical response to significant outages and incidents and escalate material risks to management. Network Infrastructure & Systems
• Administer and support networks, servers, switches, wireless networks, firewalls, internet connectivity, and related infrastructure.
• Manage Active Directory, Microsoft 365, user accounts, permissions, Group Policy, VPN, and remote access.
• Monitor system performance, patching, backups, restoration, and access controls.
• Troubleshoot DNS, DHCP, VLANs, routing, switching, Wi-Fi, cabling, and connectivity issues.
• Provide support for

AS400/IBM

i systems and related applications, as needed. Cybersecurity & Business Continuity

• Lead cybersecurity controls and practices appropriate for an organization handling sensitive participant, health, financial, and client information.
• Manage endpoint and email security, multifactor authentication, privileged access, encryption, security monitoring, and vulnerability remediation.
• Lead incident response, security risk assessments, employee awareness, vendor security reviews, and technology-related audits.
• Maintain and test disaster recovery, backup, and business continuity procedures. End-User Technology & Support
• Deploy, configure, secure, maintain, and support employee laptops, desktops, phones, email, software, printers, scanners, and other related equipment, including VPN access.
• Troubleshoot hardware, software, phone, and connectivity issues for on-site and remote employees.
• Support conference room technology, check-scanning equipment, security-related technology, and other Firm systems.
• Coordinate with service providers and technology vendors to maintain reliable and secure operations. Operational Excellence & Professional Responsibilities
• Prioritize competing technology, security, and operational responsibilities effectively.
• Exercise sound judgment and communicate technical matters clearly to technical and non-technical stakeholders.
• Demonstrate initiative, adaptability, continuous learning, and a commitment to technology modernization.
• Maintain confidentiality and comply with company policies, information security requirements, and applicable regulatory obligations. Core Competencies Technical Expertise & Cybersecurity
• Advanced knowledge of infrastructure, systems administration, networks, cybersecurity, and business continuity. Technology Leadership
• Leads initiatives, influences stakeholders, and drives meaningful technology improvements. Problem Solving & Judgment
• Analyzes complex issues, evaluates alternatives, and develops effective solutions. Security & Risk Management
• Identifies technology risks and implements appropriate security controls. Communication & Collaboration
• Communicates effectively with leadership, employees, vendors, and internal departments. Accountability & Ownership
• Takes ownership, protects confidential information, and maintains high professional standards. Qualifications Required
• Seven (7) or more years of progressively responsible experience in network administration, systems administration, infrastructure, cybersecurity, or a related IT role.
• Hands-on experience with production networks, servers, identity and access management, endpoints, backups, and infrastructure security.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switching, routing, wireless networking, and firewalls.
• Strong Microsoft experience, including Windows Server, Active Directory, Group Policy, Microsoft 365, and Windows desktop environments.
• Knowledge of cybersecurity, incident response, backup/recovery, and secure configuration practices.
• Demonstrated leadership, project management, communication, organizational, and problem-solving skills.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information. Preferred
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience and technical training will be considered.
• Experience in employee benefits, financial services, healthcare, insurance, or another data-sensitive environment.
• Experience with iSeries AS/400 and IBM i.
• Familiarity with BASYS or ISSI benefits administration platforms.
• Microsoft, Cisco, CompTIA, or other relevant professional IT or cybersecurity certifications, CISSIP, CISM.
• Experience leading technology modernization initiatives.

Pay:

$135,000.00

• $175,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Retirement plan

Work Location:

In person