Senior Manager, IT Operations & Infrastructure

Senior Manager, IT Operations & Infrastructure KMS (Kemp Management Solutions) Birmingham, AL Job Details Full-time From $100,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Network administration Vendor relationship building Endpoint Security Computer science Bachelor's degree in information technology Computer Science Operations management IT management Automation Procedural guides 5 years Regulatory compliance CISSP System architecture SOC 2 Scalable systems Improving operational efficiency CISM Information security compliance Training employees on security practices Patch management Bachelor's degree NIST standards Computer hardware Hardware support Vendor relationship management Third-party risk management Business continuity planning Vendor negotiation Scalability Vendor contract management IT Training & development VPN management Facility security systems Network infrastructure management Senior level SaaS Training AI CompTIA Security+ Bachelor's degree in computer science Escalation handling Communication skills Active Directory management Senior leadership SDLC Information Technology IT security monitoring IT disaster recovery planning Full Job Description About KMS KMS is a project and program management firm with projects under management in the banking, healthcare, utilities, construction, and transportation industries across the U.S. Innovation and our commitment to our culture are the leading forces of our company's growth and we are committed to creating a workplace where team members are empowered to lead, thrive, and make an impact—every day. KMS is also the parent organization of Frameworq, a growing B2B SaaS platform built for capital project and facility management. Position Summary Kemp Management Solutions (KMS) is seeking a Senior Manager of IT Operations & Infrastructure to serve as the operational and technical backbone of the organization's IT function. This role is responsible for day-to-day infrastructure reliability, cybersecurity posture, vendor and partner oversight, and the systems that power both KMS's project management consulting practice and its growing B2B SaaS platform, Frameworq. The ideal candidate is a hands-on operator with a strong infrastructure and security mindset who is also building toward strategic leadership. This person will grow alongside the organization, with a clear development path toward a Director of IT or CTO-level role as KMS scales. They will serve as a critical partner to the President, allowing executive leadership to elevate focus toward growth, innovation, and client relationships. Key Responsibilities IT Infrastructure & Operations Oversee and manage outsourced IT partners supporting Microsoft 365, hardware support, network management, email filtering, cybersecurity monitoring, and Active Directory onboarding/offboarding. Maintain and enforce VPN access protocols to safeguard sensitive client and corporate data. Manage software licensing, maintenance agreements, and renewal schedules for all enterprise applications. Oversee IT infrastructure for KMS headquarters and corporate offices, including physical security systems (cameras, access controls). Serve as the primary liaison between business operations, technology vendors, and technical partners. Proactively identify and resolve infrastructure risks; escalate strategic-level issues to the President. Security & Compliance Own and mature KMS's cybersecurity posture, including patch management, firewall oversight, endpoint protection, and threat monitoring. Support SOC 2 Type 2 readiness and ongoing audit obligations for Frameworq. Ensure third-party and vendor compliance with contractual and regulatory IT requirements. Administer internal cybersecurity training programs and ensure team-wide completion. Develop and maintain business continuity and disaster recovery plans. Frameworq & Software Oversight Coordinate with Frameworq development and design teams to ensure secure, scalable, and high-quality software delivery. Assist in evaluating and integrating AI tools and automation initiatives across Frameworq and KMS operations. Provide technical review and guidance on platform architecture, integrations, and third-party tooling. Systems & Continuous Improvement Evaluate, recommend, and implement new software platforms and tools to improve business efficiency. Build and document IT processes, runbooks, and standard operating procedures. Identify automation opportunities that reduce manual burden and improve operational throughput. Qualifications/Skills Strong working knowledge of Microsoft 365 administration, Active Directory, endpoint management, and enterprise networking. Practical experience with cybersecurity tools, frameworks, and compliance programs (NIST, SOC 2, or similar). Ability to manage and hold accountable outsourced IT partners and managed service providers. Familiarity with software development lifecycles and ability to engage meaningfully with development teams. Experience identifying, evaluating, and implementing new enterprise technology platforms. Excellent written and verbal communication skills; able to translate technical concepts for non-technical leadership. Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously. Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience considered. 5-8+ years of progressive IT experience, with at least 2-3 years in an infrastructure, operations, or IT management role. Certifications such as CompTIA Security+, CISSP, CISM, or Microsoft certifications preferred; willingness to pursue certifications a plus. Why Join KMS A people-first culture built on faith, integrity, and continuous learning. Opportunities for professional development and a clear pathway to Director-level or executive IT leadership. A leadership team that values your voice, ideas, and contributions. Meaningful work that directly supports the growth of a recognized

INC 5000

company and its proprietary SaaS platform. Schedule and Work Environment Birmingham, AL (HQ) based with occasional travel to Charlotte, NC office and client sites. Local team members may follow a flex schedule with a minimum of three in-office days per week; Tuesdays and Thursdays are mandatory onsite days. All team members must attend mandatory meetings at the Birmingham, AL home office at least quarterly. Must be able to work in a standard office environment. Job Specific Behaviors Operational Excellence Takes full ownership of infrastructure reliability and IT performance without requiring direction; proactively identifies and resolves issues before they affect the organization. Strategic Awareness Connects technology decisions to business outcomes; understands how IT supports client delivery, Frameworq commercialization, and organizational growth. Vendor & Relationship Management Manages outsourced partners effectively, holds vendors accountable to SLAs, and negotiates on KMS's behalf with professionalism and clarity. Security Mindset Treats compliance and resilience as foundational, not optional; takes a risk-conscious approach to every infrastructure decision. Innovation Orientation Maintains intellectual curiosity about emerging technology, especially AI and automation; applies new tools pragmatically with business ROI in mind. Impactful Communicator Translates complex technical concepts clearly for non-technical leadership; communicates status, risk, and recommendations with confidence and brevity. Results-Oriented Sets ambitious goals and focuses on achieving outcomes; demonstrates a strong commitment to organizational success and a high standard of delivery. Leadership Trajectory Demonstrates the instincts, communication style, and organizational awareness required to grow into a Director or CTO-level role as KMS expands.

Pay:

From $100,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Birmingham, AL 35233