Between $7,716.66 and

$13,051.00

Per Month

Position range in Travis County $4,668.00

•$7,216.00 Per Month GLO

•Sr. IT Process amp; AI Manager (Manager VII)

GENERAL LAND OFFICE

Occupation:

Police and Sheriff's Patrol Officers

Location:

Austin, TX

•78701

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

09/28/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Selection Required

Updated:

09/28/2026

Expires:

10/07/2026

Agency Job ID:

106163

Job #: 17074053

Job Requirements and Properties

Help for Job Requirements and Properties. We Hire Vets

Employers whose workforce is composed of at least 10 percent military veterans are eligible to receive a "We Hire Vets" employer recognition decal to proudly display on their storefront, an decal. Work Onsite

Full Time Schedule

Full Time Job Type

Regular Duration

Permanent Employment Shift

Day Shift Help for . Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.

https:

//erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=106163&PostingSeq=1 The Texas General Land Office is seeking a Sr. IT Process AI Manager (Manager VII) within the Information Technology Services Department of the agency.

Performs highly complex (senior-level) management, program management, and technology enablement work for the Information Technology Services (ITS) department. Manages day-to-day activities, staff development, priorities, schedules, performance measures, and operational standards to support departmental goals and objectives.

Coordinates technology initiatives and identifies opportunities to improve the reliability, efficiency, security, and effectiveness of enterprise systems and services. Evaluates operational performance, resolves complex issues, and recommends process improvements, automation, and emerging technology solutions, including artificial intelligence (AI).Provides technical expertise and guidance and collaborates with business and technical stakeholders to evaluate, implement, and continuously improve technology solutions and processes. Evaluates emerging technologies and AI capabilities based on business value, security, governance, compliance, licensing, and operational requirements.

Supports budget planning and monitoring, policy and procedure development, compliance activities, and management reporting. Identifies areas requiring improvement and develops recommendations to improve operational effectiveness, service delivery, staff productivity, and technology outcomes. About the Information Technology Services DepartmentThe Information Technology Services (ITS) team advances the mission of the Texas General Land Office through technology. We deliver secure, reliable, and innovative solutions that enable the agency to serve Texans efficiently and transparently. ITS operates with a growth mindset, committed to sustainability, operational excellence, customer service, and safeguarding the agency¿s information resources. By leveraging modern cloud, automation, and data technologies, ITS drives efficiency, innovation, and resilience across the enterprise. About the Role The Global Land Office (GLO) seeks a highly skilled systems engineering professional responsible for ensuring the stability, reliability, and security of mission-critical enterprise platforms. This role requires advanced technical expertise, disciplined operational execution, and the ability to lead modernization efforts involving AI, automation, process redesign, and emerging technologies. The incumbent will serve as a technical authority, escalation point, and steward of documentation, governance, and system health across multiple enterprise environments.

Ensures end-to-end operational reliability of assigned enterprise systems, including identity services, endpoint management, and business application platforms. Monitors system performance mitigates operational and security risks, and ensures compliance with regulatory, security, and organizational standards.

Leads enterprise modernization initiatives, including process transformation, AI governance and adoption frameworks, organizational change facilitation, AI use-case development, training programs, adoption analytics, and business¿process redesign aligned with agency objectives.

Conducts research, pilot evaluations, and production readiness assessments for emerging technologies, including AI and automation platforms. Analyzes governance, security, and licensing implications and produces formal recommendations for agency adoption.

Functions as the Tier 3 escalation authority for high¿impact and complex incidents. Performs detailed root¿cause analyses, coordinates corrective actions with vendors and internal engineering teams, and ensures resolution in accordance with established SLAs and departmental priorities.

Leads documentation and knowledge¿management standards. Develops and maintains high¿fidelity system documentation, including SOPs, runbooks, support procedures, escalation matrices, recovery workflows, and architecture diagrams. Oversees documentation governance, including ownership assignment, review cycles, version control, and publication within the centralized repository.

Continuously monitors operational telemetry and system health indicators (e.g., MTTR, configuration drift, asset and inventory accuracy, defect recurrence trends). Designs reporting mechanisms and automation to close monitoring gaps and drives data¿driven operational improvements.

Works collaboratively with development, security, cloud operations, service desk, product engineering, and data management teams to ensure consistent engineering practices. Communicates systemic issues, advocates for long-term architectural solutions, and ensures adherence to SDLC, coding standards, and change¿control protocols. Provides targeted technical mentorship to junior administrators and supports audit responses and remediation activities.

Identifies and implements process¿improvement opportunities through scripting, automation, repeatable workflows, and standardization of operational procedures. Ensures all improvements comply with agency policies, regulatory requirements, and security standards.

Our Mission:

The Texas General Land Office primarily serves the schoolchildren, veterans, and the environment of Texas. The agency does so by preserving our history, maximizing state revenue through innovative administration, and through the prudent stewardship of state lands and natural resources. What Your Contributions to the GLO Will be:

Ensures System Stability and Operational Reliability:

Owns end-to-end responsibility for assigned enterprise systems

•including identity, endpoint management, and business application platforms

•monitoring perfor