Responsibilities:

Direct and mentor the team responsible for enterprise application support, fostering accountability, service quality, and career growth.
Lead the planning and execution of application initiatives, including enhancements, upgrades, issue resolution, and ongoing operational support.
Work closely with business leaders to understand objectives, translate requirements into practical solutions, and improve system adoption.
Monitor application stability, access controls, testing practices, and change processes to maintain secure and dependable performance.
Manage relationships with external software providers, including support coordination, licensing oversight, and evaluation of product improvements.
Oversee project schedules, resource allocation, budgets, and delivery milestones to keep technology efforts on track and aligned with priorities.
Maintain clear system documentation, user guidance, and support procedures to strengthen consistency and knowledge sharing across teams.
Evaluate emerging tools and platforms that can streamline workflows, expand application capabilities, and support future business needs. Requirements
Bachelor's degree in information technology, business, or a related discipline, or equivalent relevant experience.
At least 5 years of progressive experience supporting and improving business applications within an enterprise setting.
Minimum of 2 years of experience leading technical teams and providing day-to-day direction to application support staff.
At least 2 years of experience managing application-focused projects from requirements through implementation.
Strong background working with Microsoft business technologies and enterprise software ecosystems, including Microsoft 365 environments.
Solid understanding of application security, configuration management, and operational support best practices.
Excellent communication, analytical thinking, and problem-solving skills, with the ability to manage competing priorities effectively.
Experience in regulated industries, low-code platforms, Dynamics 365, or Microsoft Power Platform is preferred.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. 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