Manager of IT Infrastructure Engineering

Manager of IT Infrastructure Engineering Richardson, TX Job Details 1 day ago Benefits Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Automation IT infrastructure AWS Team management Cloud networking IT Network engineering Full Job Description Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are:

You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you! In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. Berry Appleman & Leiden is not your typical law firm when it comes to technology. We've built an in-house Products team from the ground up that is dedicated to building the best technology in our industry. Our Products Team supports our flagship SaaS product, Cobalt, which won the SIIA CODiE award for "Best Legal Solution" in 2020, was a 2020 Tech Titans Finalist for Corporate Innovation and won the 2021 Law.com award for Most Innovative Operations Team. We've also built our industry's first mobile application, a new B2C mobile app and we're looking for new trails to blaze this year! The Software Engineer plays a vital role in contributing to software design, development, and the overall product lifecycle. This position involves collaborating with a diverse team of professionals to create, support, and deploy production applications. We are seeking a hands-on Manager of IT Infrastructure Engineering to lead and actively contribute across systems, networking, and security. This is a true player‑coach role, ideal for a technical leader who enjoys mentoring engineers while remaining deeply involved in infrastructure design, operations, and complex problem‑solving. You'll lead a team of systems and network engineers and work closely with our Cybersecurity partners to strengthen the reliability, resilience, and security of our hybrid and multi‑cloud environments. What You'll Do Leadership & Collaboration Lead, mentor, and develop a team of systems and network engineers Remain hands‑on with infrastructure architecture, implementation, and troubleshooting Foster a culture where engineers spend less time on reactive toil and more time on delivering added value Encourage continuous improvement through automation, better tooling, and data‑driven decision‑making Partner closely with Cybersecurity to align infrastructure initiatives with security strategy, risk management, and shared visibility Infrastructure Ownership Design, build, and support secure, scalable on‑premises and cloud infrastructure Manage Windows and/or Linux server provisioning, monitoring, and maintenance Operate workloads across Azure and AWS, including networking, compute, and identity services Lead modernization efforts such as cloud adoption, automation, resiliency improvements, and platform standardization Leverage AI‑assisted monitoring and analysis to enable faster detection and resolution of incidents, improving operational reliability Own infrastructure lifecycle management, including capacity planning, patching, and upgrades Ensure infrastructure standards support compliance, observability, logging, and threat detection Participate in on‑call or escalation rotations as a senior technical leader Maintain documentation and SOPs for all managed systems and services Security & Platform Collaboration Collaborate with Cybersecurity on Zero Trust and SASE‑aligned designs Remediate findings from audits, assessments, and incident reviews Lead core platforms, including: Active Directory / Entra ID and

MFA / SSO

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Microsoft Intune for device provisioning, compliance, and lifecycle management Windows Server and supporting services Patching, vulnerability remediation, and access controls What Success Looks Like A high‑performing, engaged, and modern infrastructure engineering team Engineers focused primarily on delivering improvement and innovation rather than firefighting Faster and more accurate incident detection and resolution through intelligent monitoring and analysis Measurable improvements in reliability, scalability, and security across platforms Reduced operational friction through improved tooling, automation, and disciplined use of AI Strong alignment and partnership between Infrastructure and Cybersecurity What You Bring 7+ years of experience in IT infrastructure, systems, and network engineering 3+ years of experience leading technical teams in a hands‑on role Strong experience operating in cloud environments across Azure, AWS, enterprise networking, and Microsoft platforms Experience with automation and scripting (PowerShell, etc.) Proven ability to partner effectively with Cybersecurity teams Familiarity with Zero Trust and modern security frameworks Sound technical judgment and comfort adopting new technologies—including AI—responsibly and pragmatically Ability to balance people leadership with deep technical ownership