Managed Services IT Account Manager

Managed Services IT Account Manager Lehi, UT Job Details Full-time From $35,000 a year 4 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Client relationship management Record keeping Managing customer accounts Stakeholder engagement Pricing Sales proposal development Customer relationship building Identifying new business opportunities Upselling Mid-level Client relationship development Cross-selling Proposal writing Sales experience within tech Sales strategy IT CRM system proficiency 1 year Account management Communication skills Customer-centric metrics analysis Stakeholder relationship building Technology sales Stakeholder management Full Job Description The Managed Services IT Account Manager is responsible for maintaining and growing relationships with clients using the company's managed IT services. This role ensures clients receive high-quality service, identifies opportunities for additional solutions, and acts as the primary liaison between the client and internal technical teams. Client Relationship Management Serve as the primary point of contact for assigned managed service clients. Build strong, long-term relationships with key stakeholders. Conduct regular account reviews and strategic IT planning sessions. Ensure client satisfaction Account Growth & Sales Identify opportunities for upselling and cross-selling managed IT services. Develop account growth strategies aligned with client business goals. Prepare proposals, service renewals, and pricing agreements. Reporting & Documentation Maintain accurate CRM records for all client interactions. Provide account performance reports and service summaries. Track renewals, contract terms, and licensing. Required Qualification 1-3 years of experience in IT account management, managed services, or technology sales. Experience working with CRM systems and service management platforms. Key Skills Client relationship management Technical communication Strategic thinking Problem solving Time management Typical Salary (U.S.): $35,000-45,000 base salary Commission/bonus tied to revenue growth.

Pay:

From $35,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person