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Duties & ResponsibilitiesLead incident management and restoration efforts.
Coordinate response teams during major outages or critical events.
Ensure proper documentation, root cause tracking, and reporting.
Liaise with CBP Incident Managers and senior leadership.
Drive continual service improvement through process evaluationRequired Qualifications Bachelor's in IT or related field.10+ years in IT operations or network incident management.
ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications CCNA or CCNP certification.
Prior DHS or CBP network operations experience.
Place of PerformanceSpringfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).Clearance Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.$95,000 - $145,000 a yearThe offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply
CW
Computer World Services (CWS)Corporation
Incident Support Manager
Career Insights for IT Operations / Networking Manager
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Scorecard
Based on Virginia data
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What they do
An IT Operations or Networking Manager manages networking and IT operations of an organization. Projects may include initiatives to create new products or improve or expand technology or systems. Identifies project requirements, develops and manages project budgets and schedules, leads project teams, and manages communications with project stakeholders, including company management and clients.
$129,663 / year median in Virginia
-4% projected decline
Job Description
Incident Support Manager Company:
Computer World Services (CWS)Corporation Location:
Ashburn, VA Posted:
September 01, 2026 Apply ⚑ Report jobDescription:
Ashburn, VAComputer World Services - CWS /Full-time /HybridCWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems.Duties & ResponsibilitiesLead incident management and restoration efforts.
Coordinate response teams during major outages or critical events.
Ensure proper documentation, root cause tracking, and reporting.
Liaise with CBP Incident Managers and senior leadership.
Drive continual service improvement through process evaluationRequired Qualifications Bachelor's in IT or related field.10+ years in IT operations or network incident management.
ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications CCNA or CCNP certification.
Prior DHS or CBP network operations experience.
Place of PerformanceSpringfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).Clearance Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.$95,000 - $145,000 a yearThe offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply
Benefits
- Dental Insurance