An IT Operations or Networking Manager manages networking and IT operations of an organization. Projects may include initiatives to create new products or improve or expand technology or systems. Identifies project requirements, develops and manages project budgets and schedules, leads project teams, and manages communications with project stakeholders, including company management and clients.
Clearance Level Top Secret SCI + Polygraph Category IT Infrastructure and Operations Location Herndon, Virginia ( Onsite Workplace ) Key Skills For Success Collaboration Emerging Technologies Information Technology Operations Service Improvement Service Level Agreement (SLA) REQ#:
RQ223380
Public Trust:
None Requisition Type:
Pipeline Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter. Lead day‑to‑day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes
Required Experience :
Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud) Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance. Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments. Four (4) years of experience troubleshooting of multi-segmented complex systems. Active TS/SCI w/poly clearance Desired qualifications: Master's Degree in an Information Technology field Eight (8) years of experience within a classified environment Current certifications in CISSP and/or ITIL Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation. Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions. Work Requirements Years of Experience 8 + years of related experience may vary based on technical training, certification(s), or degree Certification ITIL 4 Foundation | PeopleCert - PeopleCert Travel Required None Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
