Job description:

Role Overview:

As an IT Site Manager for Scaled Health, a managed service provider serving rural critical access hospitals, you are responsible for the on-premises delivery of technical support and service operations for designated site(s). As a direct report to the Chief Information Officer (CIO) will execute customer strategies, manage technical resources and projects, and maintain strong customer relationships by actively engaging with hospital leadership.

Key Responsibilities:

Technical Leadership & Management:

• Oversee the installation, maintenance, and support of IT systems, hardware, and software ensuring all operations are aligned with organizational goals.
• Serve as a hands-on manager, actively participating in problem-solving, service desk ticket resolution, and other technical tasks as needed.
• Analyze software and hardware needs for the organization and recommend upgrades and changes to maintain efficient and secure operations.
• Ensure the smooth and reliable operation of network, server, and storage environments, implementing advanced security measures to protect data and systems in a hospital operating 24 hours a day

Strategic Planning & Execution:

• Work closely with the CIO to deliver a prescriptive technology management architecture, executing customer strategies, roadmaps, projects, and support initiatives.
• Coordinate and schedule large-scale software and hardware installations, ensuring all projects are completed on time, within budget, and according to specifications.
• Manage to metrics, ensuring compliance with work effort reporting, timekeeping requirements, and customer service standards.

Team Management & Development:

• Directly manage and oversee technical resources ensuring that staff are well-equipped to meet organizational goals.
• Hire, train, and develop IS department staff, fostering a culture of continuous learning and professional growth.
• Organize and oversee staff schedules, ensuring efficient operation and timely project completion across all sites.
• Provide constructive performance evaluations, addressing discipline and termination of employees in accordance with company policy.

Customer Service & Relationship Management:

• Provide exceptional customer service, managing multiple priorities and ensuring high levels of customer satisfaction.
• Maintain strong relationships with internal stakeholders and healthcare professionals, ensuring that IT services align with clinical and operational needs.

Qualifications:

Education:

• High School Degree required; Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Experience:

• Minimum of 8+ years of experience in technology management, with a strong preference for healthcare IT experience.
• Proven technical expertise in network management, server/storage solutions, M365 tenant management & security, firewalls, Citrix, backup solutions, hyperconverged infrastructure, and healthcare systems.
• Experience within a 24-hour healthcare environment is highly desired.

Skills:

• Strong leadership and supervisory skills, with the ability to manage and motivate a diverse technical team.
• Exceptional customer service skills, with the ability to manage multiple priorities and maintain strong relationships with customers and internal stakeholders.
• Excellent organizational skills and attention to detail, with the ability to oversee complex projects and ensure they are completed on time and within budget.
• Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently.
• Advanced technical aptitude across various technologies, including networking, cloud services, cybersecurity, and healthcare IT systems.

Physical Requirements:

• Prolonged periods of standing and/or sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• May be required to work on-call or during off-hours to address critical issues.

Salary Range:

• $100,000 - $130,000 per year, based on experience and qualifications.

Work Schedule:

• Standard 8-hour shift, Monday to Friday, with on-call availability as needed.

Job Type:

Full-time Benefits:

401K Retirement Dental insurance Health insurance Vision insurance Long- and short-term disability Life insurance Paid company holidays Paid time off FSA and HSA options

Work Location:

In person

Job Type:

Full-time Pay:

$100,000.00 - $130,000.00 per year Application Question(s): Will you be capable of reliably being on premises daily at designated location in Chelan, WA 98816 for this job?

Experience:

Technology management: 8 years (Required) O365

Tenant Management:

5 years (Required)

Healthcare IT:

5 years (Required) Ability to

Relocate:

Chelan, WA 98816: Relocate before starting work (Required)

Work Location:

In person