Madison, WI, United States (On-site) Contract (4 months 24 days) Published 1 day ago vendor management client management documentation skills problem management Security & Compliance sla management Asset Management

ITIL & IT

Service Management Responsible for overseeing day-to-day data center operations, ensuring high availability, security, compliance, and efficient delivery of infrastructure services. Leads operational teams, manages escalations, and coordinates maintenance, upgrades, and facility activities.

Key Responsibilities:

Lead and coordinate data center operations, including server, storage, network, and middleware support. Manage incidents, service requests, changes, and escalations to meet SLA targets. Oversee installations, decommissions, migrations, and capacity planning. Ensure compliance with operational, security, and audit requirements. Coordinate maintenance activities, patching, and infrastructure upgrades. Manage vendor relationships and support onsite logistics. Maintain operational documentation, inventory, and asset records. Provide leadership, mentoring, and guidance to data center technicians and engineers. Maintain, manage and support client facing relationship with Datacenter Director.

Required Skills:

5+ years of data center operations or infrastructure support experience. Strong knowledge of server, storage, network, power, and cooling systems. Experience with incident, change, and problem management processes. Understanding of data center security, compliance, and business continuity practices. Strong leadership, communication, and stakeholder management skills.

Key Success Measures:

SLA compliance and service availability. Effective incident and escalation management. Successful execution of maintenance and infrastructure projects. Audit readiness and operational compliance. The pay range that the employer in good faith reasonably expects to pay for this position is $48.54/hour - $75.85/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers:

we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.