IT User Services Coordinator - Department Only - 528905

Pay Grade/Pay Range:

Minimum:

$53,500•

Midpoint:

$66,900 (Salaried E8)

Department/Organization:

200731•

Telecommunications Normal Work Schedule:

Monday•Friday 8:00am to 5:00pm Note to

Applicants:

This is a department only search. You must be a current UA employee working in the Telecommunications Department to be considered. Position is eligible for hybrid work subject to University policy .

Job Summary:

The IT User Services Coordinator coordinates work performed at an Office of Information Technology (OIT) service desk that provides faculty, staff, and students technical support. Implements and coordinates procedures and software that ensure problems are efficiently identified, tracked, and assigned to the appropriate area for resolution. Implements procedures to verify customer satisfaction. Coordinates Special projects as needed.

Additional Department Summary:

This position will coordinate work performed in Telecommunications. Responsibilities include overseeing the work order and incident process, verifying that delivery timelines are met and processes and procedures are followed, assisting with the monthly billing process, coordinating bill payments, and coordinating special projects such as departmental phone system conversions. Assists in establishing policies and procedures for the Telecommunications department and supervise student employees.

Required Minimum Qualifications:

Associate's degree and four (4) years of information technology (IT) and/or IT helpdesk experience; OR bachelor's degree and two (2) years of information technology (IT) and/or IT helpdesk experience; OR master's degree and some information technology (IT) and/or IT helpdesk experience.

Preferred Qualifications:

Familiarity with campus-based telecommunications business processes strongly preferred. Cisco VoIP services in a large University environment. Nortel Telecom services in a large University environment. Experience working with Telecommunication vendors. Bill reconciliation. Experience working with customers and other stakeholders in Telecommunication projects. Nortel training including "Basic Service Order for DMS Supernode Lines" or more advanced courses.

Background Investigation Statement:

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation

DOES NOT

automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity :

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the

EEOC's Know Your Rights:

Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.