Manager Enterprise Applications

Description We are looking for an experienced Manager Enterprise Applications to lead enterprise application support and delivery for a dynamic organization. This contract-to-permanent opportunity is ideal for a hands-on leader who can connect business needs with application capabilities, guide technical teams, and strengthen service quality across core systems. The role will oversee operational support, project execution, and continuous improvement while serving as a trusted advisor on application strategy, risk, and technology investment decisions.

Responsibilities:

• Direct a team responsible for enterprise applications, setting priorities, assigning work, and supporting skill development through coaching and development.
• Partner with business stakeholders to understand operational needs, translate processes into effective system usage, and maintain clear documentation of configurations and enhancements.
• Lead application-focused initiatives from planning through implementation, establishing schedules, managing budgets, coordinating contributors, and driving delivery against organizational objectives.
• Oversee IT service management practices by strengthening incident, problem, and change processes to improve stability, responsiveness, and service consistency.
• Manage application upgrade planning, code releases, and system changes while reducing disruption and supporting long-term platform reliability.
• Use service metrics and operational performance data to identify improvement opportunities and raise the quality of end-user support.
• Monitor team utilization, track completed work, and provide visibility into resource capacity and availability for upcoming projects.
• Collaborate with distributed technology teams and departmental partners to support broader IT goals and align enterprise applications with strategic priorities.
• Advise leadership on technical options by comparing functionality, automation potential, cost considerations, and implementation risks.
• Gather feedback from the user community, identify recurring concerns, and develop actionable recommendations for IT leadership review. Requirements
• 5+ years of experience leading enterprise applications, IT operations, or related technology teams.
• Hands-on knowledge of PeopleSoft and PeopleSoft Campus Solutions in an enterprise environment.
• Experience applying ITSM principles, including incident, problem, and change management.
• Demonstrated leadership ability with a track record of mentoring staff, managing performance, and coordinating team workloads.
• Strong understanding of enterprise systems, application support, and service delivery practices.
• Ability to lead projects involving cross-functional teams, timelines, budgets, and risk management.
• Strong communication skills with the ability to work effectively with both technical teams and business stakeholders.
• Analytical and problem-solving skills with the ability to assess issues, evaluate options, and recommend practical solutions.

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