Buffalo Grove, San Francisco 219999-en_US About the role The Technology Sourcing Contract Manager is responsible for the end-to-end governance, performance, and delivery of complex technology sourcing contracts, while driving operational performance, financial outcomes, and contract compliance across assigned enterprise customer accounts. This role serves as the primary point of accountability for ensuring that both governance and day-to-day execution align with contractual commitments, service expectations, customer outcomes, and broader business objectives.

Annual compensation:

$100K USD + bonus What you'll be doing Contract Ownership & Governance Own end-to-end accountability for assigned technology sourcing contracts Design and implement contract-specific governance frameworks and reporting structures Ensure delivery aligns with contractual obligations, KPIs, and SLAs Lead service reviews, performance reporting, and governance forums Service Delivery & Performance Management Monitor and drive adherlence to SLA performance and operational metrics Oversee delivery across the full lifecycle, including: Procurement and sourcing Order-to-cash processes Integration and fulfilment Reporting to internal and external stakeholders Identify risks and proactively implement mitigation strategies Partner with Inside Sales, Supply Chain, and Delivery teams to support: Order lifecycle management Delivery performance and issue resolution E2E oversight Commercial & Contractual Management Own accountability for contract lifecycle governance, including change control, commercial reviews, renewals, and extensions. Ensure appropriate cross-functional resources are engaged to support contractual, financial, and regulatory compliance. Provide oversight and governance to ensure activities align with customer requirements, contractual obligations, and business objectives. Drive initiatives that improve profitability, cost efficiency, and financial transparency Financial Performance & Optimization Own accountability for financial performance reviews and cost optimization initiatives across assigned accounts, participate in reviews. Partner with Finance and operational stakeholders to identify opportunities that improve profitability, cost efficiency, and financial transparency. Facilitate regular business reviews to monitor performance, risks, and improvement opportunities. Continuous Improvement & Best Practice Lead stakeholder alignment and governance forums to ensure consistent execution, visibility, and accountability across all customer-facing operations. Drive process improvement initiatives across sourcing and delivery Promote adoption of standard methodologies, tools, and best practices Contribute to innovation across Technology Sourcing services Identify and implement improvements to process efficiency, turnaround time, and service quality Coordinate cross-functional teams to resolve issues quickly and effectively, hold other ISP's accountable on deliverables Ensure root cause analysis and continuous improvement actions are implemented What you have Contract management in Technology Sourcing / Procurement / Supply Chain, Operations, or related field Managing complex, multi-region or global contracts Operational workflows (order-to-cash, delivery, inventory management) SLA and KPI management Contract governance and lifecycle management Excellent stakeholder management and influencing skills Ability to operate in complex, matrixed environments Strong analytical, problem-solving, and communication skills Strong analytical and problem-solving capabilities Experience in Device Lifecycle Management (DLM) or similar sourcing models Knowledge of procurement systems, supply chain operations, or IT sourcing Experience working with global vendors and multi-partner ecosystems Strong contract management and governance expertise, with the ability to own and oversee complex service agreements end-to-end Advanced understanding of Service Level Agreements (SLAs), KPIs, and performance management frameworks Proven ability to manage escalations and complex issue resolution across cross-functional teams Excellent stakeholder engagement and relationship management skills, with the ability to influence at all levels internally and externally Strong commercial acumen, including understanding of contractual terms, financial impact, and cost optimization Solid knowledge of technology sourcing, procurement processes, and supply chain operations Experience managing multi-vendor environments and global service delivery models Understanding of contract lifecycle management, including change control, renewals, and service evolution Familiarity with Device Lifecycle Management (DLM) or equivalent sourcing/service models (preferred) Proficiency in performance reporting, analytics, and governance structures Systems knowledge desirable in Service Now, SAP, Salesforce and advanced Microsoft application knowledge prominently Excel. Ability to operate effectively in a matrixed, global organization Strong communication and executive presentation skills Demonstrated problem-solving and decision-making capability under pressure High degree of ownership, accountability, and attention to detail Customer-focused mindset with a commitment to service excellence and continuous improvement Why you should choose us Showing appreciation & having fun Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary! Open communication Despite our size, we're an open organization that doesn't hide behind hierarchy. We communicate regularly, openly, and directly. For us, it's about being straightforward, delivering, and doing the right thing. Essentially, we're people dealing with people! Inclusive workplace People work best when they bring their whole selves to work; that's why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry. Health & wellbeing Our people are our greatest asset, and we're passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a 'Be well' app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more. Tuition reimbursement Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more. Pension & financial security Thinking ahead, planning for life's uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we'll match 25% up to 6% of your base earnings. Irrespective of where you're based, you'll also have access to our financial advisors who can help you with your retirement planning needs. Parental leave If you're expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us. Flexible benefits We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you'll have the opportunity to enroll in supplemental life insurance. We're a place where you can belong At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you'll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive. You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply. Winning Together At Computacenter, we have been writing success stories for more than 40 years. Today, we're driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures. As a proud, independent partner to some of the world's leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What's the secret of our success? Quite simply, it's our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential. We are an award-winning employer!