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AIT Worldwide Logistics
Manager, Regional Service Delivery
Career Insights for Technical Program Manager
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Based on Illinois data
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What they do
A Technical Program Manager oversees all aspects of technical projects for their organization. They focus on overseeing the development, implementation, and delivery of technical solutions or products, often involving software development, hardware engineering, or IT infrastructure. They may be responsible for initiating programs, monitoring their progress, and providing technical support if issues arise.
$159,439 / year median in Illinois
Job Description
at AIT Worldwide Logistics in Itasca, Illinois, United States Job Description Manager, Regional Service Delivery
ID 2026-7926
Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.Responsibilities Logistics & Transportation:
- Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
- Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
- Coordinate with carriers and vendors to maintain service quality and mitigate risk.
White Glove Service Management:
- Lead and support white-glove teams responsible for: Rack installation in data centers.
Team Leadership & Operational Excellence:
- Recruit, train, and mentor white-glove service teams.
- Foster a culture of safety, accountability, and operational excellence.
- Coordinate scheduling and resource allocation for multiple concurrent projects.
- Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.
- Monitor service performance, identify improvement opportunities, and implement corrective actions.
- Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
Customer Experience:
- Act as the primary point of contact for clients during delivery and installation projects.
- Ensure professional on-site conduct and timely resolution of customer inquiries.
- Provide proactive communication and status updates to internal and external stakeholders. Performs other duties as assigned Complies with all policies and standards The wage range for this position is $105,720-$158,850 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education
- Bachelor's Degree (required) Experience
- 6+ years of experience in service delivery, logistics, or data center operations (required) Knowledge, Skills, and Abilities
- Proven expertise in managing high-value shipments and white-glove services. High
- Strong knowledge of rack installation, cabling, and data center infrastructure. High
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with ISO, OSHA, and TAPA standards. High
- Experience with risk assessment and site survey protocols. Medium
- Proficiency in project management tools and reporting systems.