Please note, this position is designated as flexible (aka hybrid), which means the selected candidate will be required to report to the assigned office in Greensboro, NC at least part of the time each week.

Technical Summary:

The Director, Membership Applications - Product & Engineering will help shape the future state of enterprise membership administration through modernization, workflow orchestration, automation, interoperability, cloud/data enablement, and responsible use of AI, generative AI, machine learning, and advanced analytics. This leader will utilize Health Plan insurance expertise across Benefits, Sales, Group Setup, Rates, and Contract Management, while driving enterprise standardization, improving stakeholder experiences, and enabling scalable national platform growth. This includes guiding teams that design, integrate, and optimize capabilities across Customer & Contract Management, Membership Quick View, SalesConnect, reporting, and enterprise servicing platforms, supported by API-first/event-driven architectures, Java/J2EE microservices, React, Kafka, Apigee, RESTful services, Oracle/PostgreSQL databases, Azure, OpenShift, DevSecOps, CI/CD automation, observability, SRE, performance engineering, and operational intelligence. Given the program-s challenging timelines and West Coast business and team footprint, this role is expected to require approximately 40%-50% travel to support alignment, execution, and delivery readiness.

Job Summary:

This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases.

Essential Responsibilities:

Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Ensures the provision of appropriate resources to address systems incident support and troubleshooting. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions by building and maintaining partnerships with Business Analyst and IT leadership to ensure team members understand business needs and functional specifications. Oversees the management of multiple application portfolios and/or provides resources in support of those portfolios by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards. Oversees efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Provides oversight throughout the release schedule of business and enterprise software solutions to ensure successful deployment. Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process. Oversees the technical management of vendors (e.g., offshore, application, service). Directs teams through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Oversees the development, configuration, and modification of integrated business and/or enterprise application solutions by providing leadership in the design and coding of component-based applications. Oversees the management of resource requirements throughout the PLC. Directs and oversees the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.

Qualifications:

Knowledge, Skills and Abilities:

(Core) Ambiguity/Uncertainty Management Attention to

Detail Business Knowledge Communication Constructive Feedback Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Leadership Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Strategic Thinking Team Building Teamwork Topic-Specific Communication Knowledge, Skills and Abilities:

(Functional) Acts with Compassion Analytical Skills Application Delivery Process Business Planning Business Planning /

Rolling Estimate Process Client Focus Crisis Incident Management Cross Department Coordination Demonstrating Personal Flexibility Financial Plan Budgeting Getting Work Done Through Others Goal Setting Innovative Mindset Key Performance Indicators Managing Diverse Relationships Mentoring and Coaching Negotiation Organizational Skills Prioritization Product and Vendor Evaluation Relationship Building Requirements Elicitation & Analysis Technical Communication Vendor Management Minimum Qualifications:

Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Bachelors degree in Business Administration, Computer Science, CIS, Engineering, or related field and Minimum eight (8) years experience in corporate management, project management, IT consulting, or related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

Three (3) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above) Two (2) years experience overseeing vendor relationships.