A Technical Program Manager oversees all aspects of technical projects for their organization. They focus on overseeing the development, implementation, and delivery of technical solutions or products, often involving software development, hardware engineering, or IT infrastructure. They may be responsible for initiating programs, monitoring their progress, and providing technical support if issues arise.
The ERP Solution Delivery Managerwill be part of the Enterprise Business Applications team managing digital transformation projects in the areas of Enterprise Resource Planning (ERP) and complementary applications such as Customer Engagement and Power Platform. The individual in this role will work on a team of technology leaders, solution architects, software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This role will be responsible for managing the client discussion and overseeing client's needs to build and maintain strong delivery as well as ensure client expectations are successfully managed.
Job Duties:
Maintains strategic relationships with client personnel, including members of client senior management
Manages client expectations and supports difficult messages when necessary to keep project delivery on course
Identifies areas of risk on engagements and develops plans to manage those risks
Manages the vision of the project solution
Leads, oversees, and prepares updates to project plan
Maintains detailed work plans in Azure DevOps
Prepares formal and informal presentations for client meetings
Leads the project team daily, including BDO consultants and client team members, this will include scrums, planning, and status meetings
Provides guidance to the project change plan, including identification of new scope and preparation of change orders
Provides project leadership for assessment, implementation, and optimization engagements
Works with Project Manager to ensure that BDO's project governance framework is applied to projects and that governance documentation is maintained, published, and stored according to BDO Quality Audit standards
Delivers timely project communications to the client including regular status reports and steering committee presentations
Ensures that the BDO Project Team follows BDO Implementation Methodology and produces deliverables to standards and on schedule
Participates in ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates, mentors colleagues, and provides guidance and support
Other duties as required
Supervisory Responsibilities:
Owns and drives completion of key workstreams by associates and senior associates as directed by project leaders
Manages project workstreams of associates and senior associates as directed
Mentors and develops entry level consultants and senior consultants
May act as Career Advisor to associates and senior associates
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree AND six (6) or more years of industry experience with ERP solution delivery management, required; OR
High School Diploma/GED AND seven (7) or more years of industry experience with ERP solution delivery management, required
Experience:
Six (6) or more years comprehensive ERP solution delivery management experience including the management of budget, risks, resources, scope, issues, changes, and quality, required
Experience with project planning, scoping and management skills, required
Experience with business process analysis & design and process flow skills, required
Experience in planning, managing scope, timeline, or budget, required
Client facing consulting experience, preferred
Track record of managing projects within a software solutions complex deployment environment, preferred License(s)/Certification(s): PMP, preferred
Software:
Experience with one (1) or more of the following solutions, required:
HCM
Custom Applications
Data analytics
ERP (Dynamics 365 F&O, Business Central, CE)
NetSuite
CRM
Cybersecurity
Proficient in the use of Microsoft Office Applications, required
MS Project, preferred
Azure DevOps experience, preferred
Microsoft Project experience, preferred
Smartsheet experience, preferred Language(s):
N/A Other Knowledge, Skills & Abilities:
Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
Excellent interpersonal and customer relationship skills
Strong analytical, facilitation, documentation, presentation, and communication skills
Strong business process mapping skills
Ability to lead and facilitate client workshops and sessions
Comfortable engaging with clients on multiple implementations at the same time
Strong analytical, problem solving, facilitation, documentation, and communication skills
Ability to effectively manage a diverse project team and escalate performance issues to department leadership
Strong knowledge of solution implementation methodologies
Keywords:
Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian, Dayforce, HCM, Human Capital Management, Delivery Lead, Project Management Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
