CSO PMO Program Manager

CSO PMO Program Manager NetApp - 4.1 Morrisville, NC Job Details $129,200 - $167,200 a year 1 day ago Benefits Employee stock purchase plan Health insurance RSU Paid time off Pension plan Life insurance Qualifications Jira Project team coordination Project reporting Bachelor's degree in information technology Computer Science Waterfall Technical documentation Engineering Bachelor's degree in business Process improvement Data reporting Risk mitigation strategy implementation Asana Change management Policy & process development Bachelor's degree in engineering Bachelor's degree Decision making Mentoring Smartsheet APIs Agile Senior level SaaS AI Cross-functional collaboration Business Bachelor's degree in computer science Escalation handling Cross-functional team management Process management Data-driven decision making Communication skills Technical Proficiency Project stakeholder communication Stakeholder relationship building Cross-functional communication Analytics SDLC Stakeholder management Information Technology PRINCE2 Certification Full Job Description Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Job Summary We're seeking an experienced Technical Project Manager to join our Customer Success Project Management Office (PMO). This role blends advanced project management expertise with deep technical acumen to drive complex customer implementations, integrations, and strategic success initiatives. Operating with a high degree of autonomy, you will apply wide‑ranging professional knowledge, sound judgment, and strong business acumen to resolve complex delivery challenges, define new approaches, and influence outcomes across the organization. You will serve as a trusted advisor to stakeholders, frequently guiding others on complex matters while ensuring alignment to broader company objectives.

Location:

Research Triangle Park (RTP), North Carolina area or surrounding region (Raleigh, Durham, Chapel Hill, Cary). This role offers flexibility with a hybrid work arrangement, but preference will be given to candidates who can work from or regularly collaborate at our RTP office location. Essential Functions Project Managers at this level are responsible for leading complex, often ambiguous customer success programs and internal operational initiatives. The role requires advanced analytical capability, independent decision‑making, and cross‑functional influence.

Specific responsibilities include:

Lead end-to-end delivery of complex, technical customer success projects, independently determining methods, procedures, and delivery approaches for new and evolving assignments in‑depth professional knowledge and business acumen to design, adapt, and improve project models, frameworks, and delivery procedures to meet tactical business objectives Provide leadership for AI‑enabled and data‑driven initiatives, applying working knowledge of AI concepts, analytics, and automation to drive program delivery, improve customer outcomes, and inform decision‑making across complex customer success and internal initiatives Partner with technical, data, and business stakeholders to shape and lead AI‑related programs, including defining delivery approaches, managing risks and dependencies, and translating emerging AI capabilities into practical, scalable solutions aligned with company objectives Resolve most project blockers independently; proactively escalate major risks or systemic issues with clear options and recommendations Manage multiple concurrent projects with varying scopes, dependencies, and stakeholder complexity, exercising judgment in prioritization and trade‑off decisions Translate complex technical requirements into actionable delivery plans, accounting for interdependencies across engineering, architecture, operations, and customer teams Facilitate and lead complex technical and business discussions, adapting communication style to influence diverse audiences and align outcomes to broader organizational goals Identify, evaluate, and mitigate risks using advanced analytical techniques where outcomes depend on multiple variable factors Establish and evolve project management standards, templates, and best practices; guide the development of new approaches where existing policies are insufficient Provide regular visibility into project health, outcomes, and value realization through executive‑ready reporting and data‑driven insights Mentor and advise other project managers on complex delivery challenges and best practices; coordinate work across teams without direct authority Network with key contacts beyond immediate functional areas to drive alignment, accelerate delivery, and share best practices Contribute to PMO capability building and continuous improvement initiatives aligned with departmental and company objectives Job Requirements Technical Knowledge Strong understanding of software development lifecycles, APIs, and system integrations Familiarity with technical architectures, data flows, and integration patterns Ability to read and interpret technical documentation and engage meaningfully in technical discussions Proficiency with project management and collaboration tools (e.g., Jira, Asana, Smartsheet) Project Management Skills Expertise in both Agile and Waterfall methodologies Strong risk management, resource planning, and stakeholder management capabilities Excellent documentation and process management skills PMP, PRINCE2, or equivalent certification preferred Core Competencies Outstanding written and verbal communication skills with ability to influence across all organizational levels Strong problem-solving mindset with ability to navigate ambiguity and complexity Customer-centric approach with empathy and relationship-building skills Collaborative team player who thrives in cross-functional environments Proven ability to manage competing priorities and meet deadlines Preferred Qualifications Experience in Customer Success or Professional Services organizations Background in a technical role (e.g., developer, solutions engineer, technical consultant) Experience with change management and organizational transformation initiatives

Responsibility and Interaction:

Responsibility:

The tasks this individual is responsible for are non‑routine and complex, requiring in‑depth evaluation of variable factors and creative problem‑solving. The role exercises substantial judgment in selecting, adapting, and applying complex project management techniques and evaluation criteria. Work is reviewed primarily upon completion and is expected to be consistent with departmental and business objectives. The individual may be accountable through project teams for delivery of tactical business targets.

Interaction:

This individual operates as a subject matter expert and trusted advisor, working effectively with Staff through Vice President-level stakeholders across technical, business, and customer‑facing functions. The role requires strong influencing skills, the ability to adapt communication style to varied audiences, and frequent advising others on complex matters. Limited direction is provided on new or ambiguous assignments. Education Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field (or equivalent work experience) 8+ years of project management experience, preferably in SaaS, technology, or customer-facing environments 3+ years working in technical environments with demonstrated ability to understand and communicate technical concepts PMP, PRINCE2, Agile/Scrum certification, or equivalent professional certification preferred

Compensation:

The target salary range for this position is 129,200 - 167,200 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now. Submitting an application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.